> ## Documentation Index
> Fetch the complete documentation index at: https://sitespeak.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Conversation History

> View and manage your chatbot's conversation history, translate messages, and respond to visitors via live chat

<Note>
  In the SiteSpeak dashboard, this section is labeled **Inbox**.
</Note>

The Conversation History page lets you view all conversations between visitors and your chatbot. You can search, filter, translate messages, and jump into live chat when needed.

## Viewing conversations

The left sidebar lists all visitors sorted by most recent activity. Click on a visitor to see their full conversation history.

Use the controls at the top to narrow down conversations:

* **Open / Closed**: Filter by conversation status
* **Category**: Filter by conversation category
* **Search**: Search for specific conversations by keyword

## Contact details

The right panel displays visitor information including their name, email address, when they were last seen, and their total message count.

<Frame>
  <img src="https://mintcdn.com/espressodev/n1pggzMP7Xo9opk8/images/managing-your-chatbot/inbox.png?fit=max&auto=format&n=n1pggzMP7Xo9opk8&q=85&s=4280e59614f5450cd379b8e5679937df" alt="Inbox overview" width="3432" height="1912" data-path="images/managing-your-chatbot/inbox.png" />
</Frame>

## Translating messages

<Note>
  Message translation is available on the **[Business](/pricing)** plan.
</Note>

Hover over any message in a conversation and click **Translate** to automatically translate it into your browser's language. Click **Show Original** to revert back. Translated messages display a "Translated" indicator so you can tell them apart from the original text.

## Replying via Live Chat

You can respond to visitors directly from the Conversation History page by typing a message in the input field. This starts a Live Chat session where the AI is paused until you end it.

For full details on escalations and live chat, see [Human handoff](/managing-your-chatbot/human-handoff).

## Exporting conversations

Click the download icon to export a conversation as a CSV file.

***

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