> ## Documentation Index
> Fetch the complete documentation index at: https://sitespeak.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Add Automatic Suggested Messages

> Enable your AI agent to automatically suggest follow-up messages to visitors based on the conversation.

The Suggested Messages action allows your AI agent to generate automatic follow-up message suggestions for your visitors, making their interaction with your chatbot even better.

<Frame>
  <img src="https://mintcdn.com/espressodev/vmo2_L-Du_T9y0Is/images/tools-and-actions/suggested-messages.png?fit=max&auto=format&n=vmo2_L-Du_T9y0Is&q=85&s=0a3357451b67e39a097279526a6dbb35" alt="Suggested Messages action" width="3434" height="1914" data-path="images/tools-and-actions/suggested-messages.png" />
</Frame>

## Adding the Suggested Messages Action

<Steps>
  <Step title="Go to Tools & Actions">
    In your chatbot dashboard, go to **Configuration → Tools & Actions**.
  </Step>

  <Step title="Select Suggested Messages">
    Find **Suggested Messages** and click **Add**.
  </Step>
</Steps>

***

## Configuration

<Frame>
  <img src="https://mintcdn.com/espressodev/vmo2_L-Du_T9y0Is/images/tools-and-actions/suggested-messages-config.png?fit=max&auto=format&n=vmo2_L-Du_T9y0Is&q=85&s=a2ff3a568758348e694744b3952932bd" alt="Suggested Messages configuration" width="3434" height="1914" data-path="images/tools-and-actions/suggested-messages-config.png" />
</Frame>

### Name (required)

A descriptive name for the action. Make this specific to help your AI agent know exactly when to use it.

**Example:** `login_issues` or `order_issues`

### Description (required)

A description of the action and when it should be used. Be specific about the context and how the agent should respond.

**Example:**

> Use this action when the user asks about issues with their order. Be helpful and friendly and suggest some follow up responses for them.

<Tip>
  Make the **Name** and **Description** as specific as possible to help your AI agent know exactly when to use this action and what kind of follow-up messages to suggest.
</Tip>

### Enable Auto Suggested Messages (required)

This option is **enabled by default** and allows the agent to automatically generate up to 4 suggested follow-up messages based on the conversation.

If you'd like to specify your own messages instead:

1. Disable this option
2. Add a comma-separated list of messages to use

***

## Save the Action

Click **Add Action** to enable the action for your AI agent.

When your visitors mention topics related to your suggested message action, your agent will display follow-up response options for them to click.

***

## How It Works

Once enabled, when a visitor asks about a topic matching your action's description, the chatbot will display clickable suggested messages. This helps guide the conversation and makes it easier for visitors to get the information they need.

**Example scenario:**

If a visitor asks "I'm having trouble logging in", and you have a `login_issues` action configured, your chatbot might suggest:

* "I forgot my password"
* "My account is locked"
* "I'm not receiving the verification email"
* "I need to update my email address"

***

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