# SiteSpeakAI - Complete Product Information

> SiteSpeakAI (https://sitespeak.ai) - Create custom AI chatbots trained on your content to automate customer support.

## What is SiteSpeakAI?

SiteSpeakAI is a no-code AI chatbot platform that lets businesses create custom-trained chatbots for their websites. You train the chatbot on your own content - website pages, support docs, PDFs, Notion pages, YouTube videos, and more - and it answers your visitors' questions accurately in real-time, 24/7.

The platform uses a RAG (Retrieval Augmented Generation) pipeline with vector search and reranking to deliver precise, context-aware answers drawn from your actual content rather than generic AI responses.

## Core Features

### AI Training & Knowledge Base
- Train on 10+ data sources: websites, PDFs, Word docs, Notion, Google Docs, YouTube, audio files, spreadsheets, and plain text
- Automatic retraining on daily, weekly, or monthly schedules
- Content chunking and vector indexing for accurate retrieval
- Most chatbots are trained and ready in under 5 minutes

### Multiple AI Model Support
- OpenAI: GPT-4o, GPT-4
- Anthropic: Claude
- Google: Gemini
- xAI: Grok
- Choose the best model for your use case on any paid plan

### Brand Customization
- Full visual customization: colors, chat bubble styles, launcher position
- Custom avatars, logos, and welcome messages
- Configurable AI personality and tone of voice
- White-label option on Business plans (remove SiteSpeak branding)

### Inbox & Live Chat
- Unified inbox for all chatbot conversations
- Real-time live chat handoff when human help is needed
- Smart notifications via email or Slack for escalations
- Review and correct AI responses to improve accuracy over time

### Lead Capture
- Collect emails and phone numbers naturally during conversations
- Configurable timing: at start, after value provided, or on specific triggers
- Custom qualifying questions and incentives
- CRM sync via Zapier (HubSpot, Salesforce, Mailchimp, etc.)

### Analytics Dashboard
- Conversation volume, message counts, and trends
- Satisfaction tracking (thumbs up/down ratings)
- Common question identification and knowledge gap analysis
- CSV export for deeper analysis

### API & Database Connectivity
- Connect to any REST API for real-time data (orders, inventory, accounts)
- MCP (Model Context Protocol) support for advanced integrations
- Secure authentication with encrypted API keys
- Both read and write operations supported

### Multilingual Support
- Automatic language detection from visitor's first message
- 95+ languages supported
- No translation of training content required - train in one language, answer in any
- Seamless mid-conversation language switching

### Embeddable Chat Widget
- Add to any website with a single line of code
- Responsive design for desktop and mobile
- Page-specific welcome messages and suggested prompts
- Pass visitor data (name, email, plan) for personalized responses

## Pricing

All prices in USD. All paid plans include a 7-day free trial.

### Free Plan - $0/month
- 1 chatbot
- Core features included
- SiteSpeak branding

### Startup Plan - $30/month
- Multiple chatbots
- Choose AI model
- Lead capture
- Basic integrations

### Pro Plan - $60/month
- Everything in Startup
- Advanced analytics
- Priority support
- More message credits

### Business Plan - $500/month
- Everything in Pro
- White-label (remove branding)
- Custom integrations
- Dedicated support
- Higher usage limits

## Integrations

SiteSpeakAI integrates with a wide range of platforms:

**Messaging & Communication:** Slack, WhatsApp, Telegram, Discord, Microsoft Teams
**Website Platforms:** WordPress, Shopify, Webflow, Wix, Squarespace, Framer
**Knowledge & Docs:** Notion, Google Docs, Confluence
**Automation:** Zapier
**CRM:** HubSpot, Salesforce (via Zapier)
**Other:** Custom API, MCP servers, webhooks

## Common Use Cases

### Customer Support Automation
Reduce support ticket volume by 60-80%. Your AI handles common questions about pricing, features, shipping, returns, and how-tos automatically, 24/7.

### Internal Knowledge Base
Train on internal docs, wikis, and processes. Help employees find answers instantly without searching through scattered documentation.

### Lead Generation
Capture visitor contact information naturally during helpful conversations. Qualify leads with custom questions before passing to sales.

### E-commerce Assistant
Answer product questions, check inventory, provide shipping info, and handle returns inquiries. Works with Shopify and other platforms.

### SaaS Onboarding
Help new users get started with your product by answering setup questions, explaining features, and linking to relevant documentation.

### Educational Support
Train on course materials, syllabi, and FAQs. Provide students with instant answers to common questions outside office hours.

## Technical Architecture

- **RAG Pipeline:** Retrieval Augmented Generation with vector search (Pinecone) and Cohere reranking for high-accuracy answers
- **Streaming Responses:** Server-Sent Events for real-time response streaming
- **Auto-Retraining:** Scheduled crawling and re-indexing of content sources
- **Embeddable Widget:** Lightweight JavaScript widget that works on any website
- **API Access:** RESTful API for programmatic chatbot management
- **Tool System:** Extensible tools for custom actions (appointments, lead capture, escalation)

## Key Differentiators

1. **No-code setup:** Create and deploy a chatbot in minutes without any technical skills
2. **Multi-model choice:** Not locked into one AI provider - choose GPT-4o, Claude, Gemini, or Grok
3. **RAG-powered accuracy:** Answers come from your actual content, not generic AI knowledge
4. **Live chat fallback:** Seamless human handoff when AI can't help
5. **Comprehensive training sources:** 10+ data source types including websites, PDFs, Notion, YouTube, and APIs
6. **White-label option:** Remove all SiteSpeak branding on Business plans
7. **95+ languages:** Automatic language detection and response - no translation setup needed
8. **Real-time data:** Connect to your API or database for live order tracking, inventory, and account info

## Company Information

- **Website:** https://sitespeak.ai
- **Documentation:** https://sitespeak.ai/docs
- **Blog:** https://sitespeak.ai/blog
- **Twitter/X:** https://twitter.com/sitespeakai
- **LinkedIn:** https://www.linkedin.com/company/sitespeakai/
- **YouTube:** https://www.youtube.com/@sitespeakai
- **Support:** support@sitespeak.ai