See What Your Customers Are Really Asking
Stop guessing. Get clear data on conversation volume, satisfaction ratings, common questions, and knowledge gaps.
The Problem
You can't improve what you can't measure.
Blind Performance
Is your chatbot helping customers or frustrating them? You have no idea. It could be giving wrong answers all day and you wouldn't know until complaints roll in.
Unknown Questions
Customers are telling you exactly what they need - through their questions. But without analytics, those insights disappear into the void, never reaching your product or content teams.
Hidden Knowledge Gaps
Your AI says "I don't know" to certain questions, but which ones? You're missing obvious opportunities to improve your training data and help more customers.
Unclear ROI
Leadership asks "Is the chatbot worth it?" You have no data on tickets deflected, time saved, or customer satisfaction. You're guessing instead of proving value.
How It Works
Get started in minutes
View the dashboard
See conversation volume, satisfaction scores, and trends at a glance.
Analyze questions
Discover what customers ask most frequently. Identify patterns and knowledge gaps.
Track satisfaction
See how visitors rate AI responses. Filter by time period to spot trends.
Act on insights
Use data to improve training, update content, and optimize performance.
Benefits
What you get
Conversation Analytics
Track volume, duration, and patterns. See when customers engage most.
Satisfaction Tracking
Thumbs up/down ratings on every response. Aggregate satisfaction scores.
Question Insights
See most common questions. Identify what your AI can't answer yet.
Performance Trends
Track improvement over time. See how training updates affect quality.
Powerful yet simple to use
Everything you need is just a few clicks away. Our intuitive interface makes it easy to configure, customize, and deploy your AI assistant without any technical expertise.
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Intuitive dashboard with real-time updates
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No coding required to get started
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Live preview as you customize
Will Guthrie
Digital Marketing Manager
The platform is very intuitive to set up and use. I was able to train the chatbot directly from our site maps with ease. After sharing it with leadership, customer service, sales, and marketing, the reaction was unanimous - everyone was impressed!
Use Cases
Who benefits most
Support Managers
Track deflection rates and identify where AI needs improvement.
Product Teams
Discover what confuses customers. Use insights to improve documentation.
Executives
Measure ROI with clear metrics on tickets deflected and time saved.
FAQ
Frequently asked questions
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Conversation volume, message count, satisfaction ratings (thumbs up/down), unique visitors, common questions, and response times.
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Yes. You can export conversation data as CSV for deeper analysis in your own tools.
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Visitors can rate individual AI responses with thumbs up or thumbs down. These are aggregated into a satisfaction percentage.
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Yes. You can filter conversations by low satisfaction or where the AI indicated uncertainty. This helps identify training gaps.
Explore More
Related features
Inbox & Live Chat
Your AI handles 90% of questions automatically. For the 10% that need a human touch, step in seamlessly with full conversation context.
Lead Capture
Every chat is an opportunity. Your AI captures contact information naturally during helpful conversations, then syncs leads directly to your CRM.
AI Training
Stop answering the same questions over and over. Train an AI on your website, documents, and knowledge base. It learns once and answers thousands of customers accurately.
Ready to automate your customer service with AI?
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