Effective date: June 6, 2023
SiteSpeakAI ("we", "us", or "our") respects your privacy. This privacy policy ("Policy") explains how we collect, use, and protect your information when you use the SiteSpeakAI application ("Application").
We collect information you provide directly to us when you use our Application. This may include:
Account Information: When you sign up for an account, we collect your name and email address. We also collect your payment information through our payment processor Paddle, though we do not store this data on our servers.
Website Data: When you use our Application, we collect data from your website to train the chatbot. This data does not include any personal data about your website visitors unless explicitly provided by you.
Usage Information: We collect information about your interactions with our Application such as the features you use and the chatbot training sessions you initiate.
Analytics Information: We use Fathom Analytics to understand how our users interact with our Application. Fathom Analytics does not collect personally identifiable information.
We use the information we collect for the following purposes:
To provide, maintain, and improve our Application.
To process your payments.
To provide customer support and communicate with you about your use of the Application.
To monitor and analyze trends, usage, and activities in connection with our Application.
We may share your information in the following situations:
With service providers we use to support our Application including OpenAI, Pinecone, and Ably.
As required by law or in response to valid requests by public authorities.
In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
You may update, correct, or delete your account information at any time by logging into your account. Please note that we may retain certain information as required by law or for legitimate business purposes.
We may update this Policy from time to time. We will notify you of any changes by posting the new Policy on this page. You are advised to review this Policy periodically for any changes.