Question 1

What is SiteSpeakAI?

Accepted Answer

SiteSpeakAI is a tool that allows you to create a smart AI chatbot for your website. It is a no-code tool that allows you to create a chatbot without any coding knowledge trained on your website content.

Question 2

How does SiteSpeakAI work?

Accepted Answer

SiteSpeakAI crawls your website for source links and content. It then uses this information to train a chatbot that can answer questions about your website. You can also use Sitemaps, PDF's and spreadsheets to train your chatbot.

Question 3

What sources can I use to train my chatbot?

Accepted Answer

You can use your website content, sitemaps, knowledge base, support docs, PDF's, spreadsheets, text, audio files and YouTube videos to train your chatbot. You can also use any OpenAPI or even a database as a source for your chatbot. We also have built in plugins that add support for up to date weather and more.

Question 4

What if my content is private, protected or behind a login or auth screen?

Accepted Answer

SiteSpeakAI can crawl content that is private, protected, behind a login or auth screen. You can use the advanced options when adding your sources to set the login credentials for the website.We can also help with a custom integration to connect your chatbot to your website content. You can contact us at support@sitespeak.ai to get more information.

Question 5

Can I create a chatbot for free?

Accepted Answer

Yes, you can create a chatbot for free. You can also upgrade to a paid plan to get more features.

Question 6

How do I add SiteSpeakAI to my website?

Accepted Answer

After creating your chatbot, you will be given a single line code snippet that you can add to your website. This will add the chatbot to your website.

Question 7

How do I customize my chatbot?

Accepted Answer

You can customize your chatbot by changing the colors, fonts, and other settings in the chatbot builder.

Question 8

Which GPT models do you support?

Accepted Answer

SiteSpeakAI supports GPT-4.1, GPT-4.1 mini, GPT-5, GPT-5 mini, GPT-5 nano, GPT-5.1, GPT-5.2, GPT-5.4, GPT-5.4 nano, GPT-5.5, GPT-5.6 Luna, GPT-5.6 Terra, GPT-5.6 Sol, GPT-6 Luna and GPT-6 Sol from OpenAI, Claude Haiku 4.5, Claude Sonnet 4.5, Claude Sonnet 4.6, Claude Sonnet 5.5, Claude Opus 4.6, Claude Opus 4.7, Claude Opus 5 and Claude Opus 5.5 from Anthropic, Gemini 3.1 Flash Lite and Gemini 3.6 Flash from Google and Grok 4.3 and Grok 4.7 from xAI. The Free and Starter plans can choose from a smaller set of these models. The Pro plan and above can choose every model.

Question 9

Do you support Claude Sonnet 4.6?

Accepted Answer

Yes, SiteSpeakAI supports Claude Sonnet 4.6 from Anthropic. You can also choose Claude Haiku 4.5, Claude Sonnet 4.5, Claude Sonnet 5.5, Claude Opus 4.6, Claude Opus 4.7, Claude Opus 5 and Claude Opus 5.5. Depending on your subscription plan, you can choose which model to use for your chatbot.

Question 10

Do you support Claude Opus 4?

Accepted Answer

Yes, SiteSpeakAI supports Claude Opus 4.6 and Claude Opus 4.7 from Anthropic. These are available on the Pro plan and above.

Question 11

Do you support GPT-5.5?

Accepted Answer

Yes, SiteSpeakAI supports the latest GPT-5.5 model from OpenAI. It is available on the Pro plan and above.

Question 12

Do you support Gemini 1.5 Pro?

Accepted Answer

No. SiteSpeakAI no longer offers Gemini 1.5 Pro. From Google, you can choose Gemini 3.1 Flash Lite on every plan, including Free, and Gemini 3.6 Flash on Pro and above. You can also choose models from OpenAI, Anthropic and xAI.

Question 13

Do you support Gemini 2.0 Flash?

Accepted Answer

No. SiteSpeakAI no longer offers Gemini 2.0 Flash. From Google, you can choose Gemini 3.1 Flash Lite on every plan, including Free, and Gemini 3.6 Flash on Pro and above. You can also choose models from OpenAI, Anthropic and xAI.

Question 14

Do you support xAI Grok?

Accepted Answer

Yes, SiteSpeakAI supports xAI Grok 4.3 and Grok 4.7. Depending on your subscription plan, you can choose which model to use for your chatbot.

Question 15

How can I create my own custom GPT?

Accepted Answer

You can create your own custom GPT with SiteSpeakAI by choosing the **Custom GPT** option when creating a new chatbot from your dashboard. You can then configure your custom GPT similar to how you can in the ChatGPT builder.Once done, you can share it with anyone, **even users without ChatGPT Plus subscriptions**.Check out the [tutorials](https://sitespeak.ai/tutorials) section for more information on how to create your own custom GPT.

Question 16

Can I fine-tune my chatbot responses?

Accepted Answer

Yes, you can add a question and a suggested answer to improve the accuracy of the chatbot. You can also fine-tune your chatbot responses by configuring advanced settings like history, temperature, and top-k.

Question 17

Can visitors upload files to my chatbot?

Accepted Answer

Yes, you can enable file uploads in the chatbot settings. This is great for allowing your visitors to upload files to the chatbot with their messages. Your chatbot will be able to process the files and use them to answer questions.

Question 18

Can I add actions to my chatbot?

Accepted Answer

Yes, you can add actions to your chatbot. Actions are a way to add more functionality to your chatbot. You can add actions to your chatbot by going to the Tools & Actions page in the chatbot builder. Here you can add actions like making bookings on Cal.com, connecting to your Paddle account to retrieve customer invoices, connecting to a Shopify store to retrieve customer orders, connecting to a hosted Model Context Protocol (MCP) server, connecting to a database to retrieve customer data, and more.

Question 19

Do you support Model Context Protocol (MCP)?

Accepted Answer

Yes, SiteSpeakAI supports Model Context Protocol (MCP) servers. You can connect to a hosted MCP server to add more functionality to your chatbot. This allows you to connect virtually any service to your chatbot.

Question 20

Can I add my own responses?

Accepted Answer

Yes, you can add a default response that will be used if the chatbot cannot answer a question. You can also use Smart Prompts / Suggested Messages to guide your visitors to the right question and answer. You can also use Smart Prompts / Suggested Messages to open links to content or send emails.

Question 21

Does SiteSpeakAI support voice recognition?

Accepted Answer

Yes, SiteSpeakAI supports voice recognition. You can enable voice recognition in the chatbot builder so your visitors can ask questions using their voice and get an audio response back.

Question 22

How can I see questions that my visitors ask?

Accepted Answer

You can see questions that your visitors ask by going to the Inbox for your chatbot. We store both the questions and answers that your visitors ask.

Question 23

Can I live chat with my visitors?

Accepted Answer

Yes, you can live chat with your visitors by going to the Inbox for your chatbot. From there you can respond to questions that your visitors ask in real-time.

Question 24

How can I see how many visitors are using my chatbot?

Accepted Answer

You can see how many visitors are using your chatbot by going to the Dashboard page.

Question 25

Can I share my chatbot with others?

Accepted Answer

Yes, you can share your chatbot with others by using the chatbot share link. This is great for quickly sharing a knowledge base with others.

Question 26

Does SiteSpeakAI support multiple languages?

Accepted Answer

SiteSpeakAI supports multiple languages including **English, Japanese, Spanish, Italian, Norwegian, Portuguese and German**.You can train your chatbot in any language that GPT-3 and GPT-4 supports. You can also set a default language for your chatbot so that it always responds in the correct language.

Question 27

Does SiteSpeakAI support localization?

Accepted Answer

Yes, SiteSpeakAI does support localization. You can customize the language and text of the labels used in your chatbot. This is great for creating a chatbot in a language other than English.

Question 28

Does SiteSpeakAI support team collaboration?

Accepted Answer

Yes, SiteSpeakAI does support team collaboration. You can share your chatbot(s) with your team, and invite team members with different roles and permissions.

Question 29

Does SiteSpeakAI support images in messages?

Accepted Answer

Yes, SiteSpeakAI supports images in messages.You can enable images in messages in the appearance settings of your chatbot. If your content contains images, the chatbot will respond with those images in the response. ![Display images in chatbot responses](https://nyc3.digitaloceanspaces.com/cdn.sitespeak.ai/uploads/blog/images/TNcLXInPOtMrbDNplEb2IbVhY5HMS6WNuy3mRMpt.png) This works best with the GPT-4 models.

Question 30

Does SiteSpeakAI limit the number of questions a visitor can ask?

Accepted Answer

No, SiteSpeakAI does not limit the number of questions a visitor can ask. We do rate limit questions to 5 questions per minute.

Question 31

How long does it take to train a chatbot?

Accepted Answer

It takes about 5 minutes to train a chatbot. However, it can take up to 30 minutes to train a chatbot if your website is large.

Question 32

Can I set my chatbot to be retrained automatically?

Accepted Answer

Yes, you can set the sources used in your chatbot to be retrained automatically according to a schedule. This is great for keeping your chatbot up to date with the latest content on your website.

Question 33

Can the chatbot consume or ingest an API?

Accepted Answer

Yes, you your chatbot can be set to use an API as a source for data. The chatbot will be able to query the API and retrieve up to date information to answer the visitors question. For example, a news service API could be used to answer questions about the latest news.

Question 34

Can the chatbot be trained on Notion pages?

Accepted Answer

Yes, you can train your chatbot on Notion pages. Just use the Notion integration to connect your Notion account and select the pages you want to train your chatbot on.

Question 35

Can the chatbot be trained on BookStack pages?

Accepted Answer

Yes, you can train your chatbot on BookStack pages. Just use the BookStack integration to connect your BookStack account and the chatbot will automatically train and re-train itself on your content.

Question 36

How can I get access to the YouTube transcriptions API?

Accepted Answer

The standalone YouTube transcriptions API is no longer available. You can still use YouTube content with SiteSpeakAI: add a YouTube video or channel as a training source and SiteSpeakAI pulls in the transcript automatically, so your chatbot can answer questions about your videos. To set this up, open your chatbot, go to "Training & Content", add a new source, and paste your YouTube video or channel URL.

Question 37

Can my visitors escalate a question to a human?

Accepted Answer

Yes, you can enable escalate to human in the chatbot builder. This will allow your visitors to leave their email address and question. You will then be able to respond to the question by email. This is also great for lead generation.

Question 38

Can I customize the launcher icon?

Accepted Answer

Yes, you can customize the launcher icon by uploading your own icon in the chatbot builder. This is available on all plans.

Question 39

Can I set a custom domain for my chatbot?

Accepted Answer

Yes, you can set a custom domain for your chatbot. This is available on the Business plan.

Question 40

Do you have a Zapier integration?

Accepted Answer

Yes, we have a Zapier integration that allows you to connect your chatbot to over 6000+ apps. The integration is available here: https://zapier.com/apps/sitespeakai/integrations

Question 41

Can I add my chatbot to Telegram?

Accepted Answer

Yes, you can add your chatbot to Telegram. You can do this by selecting the "Install Agent" option in the sidebar, and then selecting the Telegram option. You can then add your chatbot to Telegram by following the instructions in the chatbot installation screen.There is also a step-by-step guide on how to add your chatbot to Telegram [here](https://sitespeak.ai/docs/installing-your-chatbot/how-to-add-chatgpt-to-telegram).

Question 42

Can I add my chatbot to Discord?

Accepted Answer

Yes, you can add your chatbot to Discord. You can do this by selecting the "Install Agent" option in the sidebar, and then selecting the Discord option. You can then add your chatbot to Discord by following the instructions in the chatbot installation screen.There is also a step-by-step guide on how to add your chatbot to Discord [here](https://sitespeak.ai/docs/installing-your-chatbot/how-to-add-chatgpt-to-discord).

Question 43

Can I train my chatbot from Discord channels?

Accepted Answer

Yes, you can train your chatbot from Discord channels. You can do this by selecting the "Training & Sources" option in the sidebar, and then selecting the "Apps" option. You can then select the Discord option to connect your Discord server to your chatbot and select the channels you want to train your chatbot on.

Question 44

Is there an API I can use to interact with my chatbot?

Accepted Answer

Yes, you can use the [SiteSpeakAI API](https://sitespeak.ai/docs/api-reference/introduction) to interact with your chatbot. You can send questions to your chatbot and get responses back.

Question 45

I still have questions, how can I contact you?

Accepted Answer

You can contact us by sending an email to support@sitespeak.ai. We try to respond to all emails within 24 hours.

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