Changelog

SiteSpeakAI chatbots use Cohere's Rerank by default to provide a powerful semantic boost to the search quality of any query your visitors may ask of your chatbot. We now also support the latest version of Rerank, version 3.5 that delivers improved reasoning and multilingual capabilities to search complex enterprise data with greater accuracy.

This upgrade has been enabled for all chatbots so no need to change anything on your side to experience an increase in your chatbots accuracy.

You can now easily generate a free llms.txt for your website to provide information to help LLMs use your website at inference time.

Read more about the proposal for a llms.txt standard here.

To get started, head over to our new free tool and enter your site URL.

After your site crawled, and the pages analyzed and summarized, you'll get the content in the correct format that you can copy and paste into a llms.txt file in your website's root.

Get started here 👉 https://sitespeak.ai/tools/llms-txt-generator

You can now enable a checkbox field on your lead capture form before your visitor starts chatting to your chatbot. This is great for ensuring visitors agree to your terms and conditions before starting their conversation.

This new field can be added under Advanced -> Settings -> Leads

Create your own free chatbot here 👉 https://sitespeak.ai/register

The newly launched (last 24 hours) Grok Beta model from xAI is now available to use in SiteSpeakAI.

To enable, go to Advanced -> Settings -> AI Model and select the new grok-beta option.

Ready to use Grok for your business? Create your own customer support chatbot today!

You can now update the default message shown when you enable escalations for your chatbot or when you've added the "Escalate to Human" smart prompt for your chatbot.

To set your custom message, go to Advanced -> Settings -> Localization and update the message under the Escalations section.

And to set a "Escalate to Human" follow up prompt for your visitors to request to speak to a human. Go to "Smart Prompts" and then add a new follow up prompt.

That's it. Your visitors will now be able to leave their email addresses for you to contact them. They will also show up under the Leads section where you can export your leads.

Join our official Customer Support Telegram group to get all your questions about SiteSpeakAI and creating and installing your own custom GPT chatbot or assistant answered.

Join here: Telegram Link

Want your own Telegram bot for your business or website that can assist your customers in real time? Create your free account then check out our step-by-step to create your Telegram bot here: https://sitespeak.ai/help-center/installing-your-chatbot/how-to-add-chatgpt-to-telegram

You can now select a date range to see stats and analytics for your chatbots. This includes conversations, links clicked in messages and responses from your chatbots, feedback and conversations per day.

There's a new Editor role available that can be assigned to members of your team to allow them to update and correct answers from your chatbot.

To assign this role to a team member, go to Profile -> Team and select the team member you would like to edit. Then change their role to Editor.

They will now see the Echos option in the sidebar and they will be able to update chatbot responses from the inbox.

You can now include your visitor information in the context used by your chatbot to respond to their queries. This makes it easy to provide up to date information related to order status and more.

To get started, check out our help article here: https://sitespeak.ai/help-center/advanced/identifying-your-users-and-customizing-responses

You can now view and export all leads captured by your chatbot if you're using the Lead capture or Escalation feature for your chatbot.

If you're using custom field data for your Lead capture form, you'll also see these fields included in your export.

To export all (or selected) leads from your chatbot, click on the "Export All" button or the "Export" button after selecting the ones you would like to export. You'll receive a CSV that contains all the lead information, including email, name and more.

You can now capture leads easily with your SiteSpeakAI chatbot by enabling the Lead Capture feature under Settings -> Leads

Once enabled, your chatbot will require your visitors to complete their name, email and more before they start to chat.

You can define your own custom fields, and use the Localization options to customize the text your visitors see.

The conversations in your inbox will now contain the lead information captured by your form and you can also use the conversation download to extract this data.

You can also use template tags to customize your welcome message with the information captured from your lead form.

Need help? Check out our help center article about using your chatbot to capture leads.

Want to create your own lead capture chatbot today? Start here 👉 https://sitespeak.ai/register

Want to try Gemini 1.5 Pro from Google Deepmind for your customer support bot? Now you can with SiteSpeakAI.

If you're a Startup, Pro or Business plan subscriber, this model is now available for you to use to respond to your visitor queries.

To enable this model, head over to Settings -> AI Model

Automate your customer support with SiteSpeakAI and Gemini 1.5 Pro 👉 https://sitespeak.ai

You can now easily add your SiteSpeakAI customer support chatbot to Telegram to respond to questions about your business, products and more.

Add your chatbot to your existing Telegram groups and have your group members get the information they need from your custom trained chatbot.

Automate your customer support with SiteSpeakAI and Telegram 👉 https://sitespeak.ai/help-center/installing-your-chatbot/how-to-add-chatgpt-to-telegram

OCR support is now enabled by default for all PDF uploads used to train your chatbot. This means more information and more accurate responses to your visitor questions when your chatbot is using information from a PDF to respond. Even when the PDF contains graphs and tables 🤯

Get started with your own custom trained gpt chatbot 👉 https://sitespeak.ai

OpenAI just dropped their latest AI model, GPT-4o mini 🥳

We've made it available for all users on all plans (including free) and it will also be the default model for new chatbots created going forward.

If you're still using GPT-3.5 Turbo for your chatbot and would like to change it to the newer model, just let us know.

Read MattVidPro's first impressions about the new model: GPT-4 Mini: OpenAI's New Cost-Effective AI Model

Get started using GPT-4o mini to automate your customer support 👉 sitespeak.ai

Do you have content, documents, knowledge base items that are behind a login or protected by a username and password that you would like to use to train your chatbot to be able to assist your visitors?

You can now use the Advanced Options section when adding website pages or direct links to specify log in information for the SiteSpeakAI crawler to use when training your chatbot on your content.

This makes it easy to add all your content to your chatbot and allow it to answer your visitors as accurately as possible.

Get started with your own custom chatbot trained on your content 👉 https://sitespeak.ai

Having a smart AI chatbot that's trained on thousands or hundreds of thousands of sources of information (yes we have customers with that much data 😜), means your chatbot will most likely be able to answer any question your visitor asks.

The problem comes when lots of the sources have very similar information. The initial matching we do to find the correct source to use to answer the users question might not always be the best one. To improve the accuracy of your chatbot, you can now enable Reranking for your chatbot under Settings -> Advanced Settings -> Enable Reranking.

You can also specify the number of sources to include in the rerank.

This will use Cohere Rerank 3 to retrieve an even more accurate list of sources based on the users question.

Enabling reranking does incur a small cost in the speed of your chatbot's response, but in the end, the accuracy it provides should be more than worth it.

This feature is available today for all Pro and Business plan users at no additional cost.

New model alert! You can now set your Custom GPT support chatbot to use the latest Claude 3.5 Sonnet model from Anthropic. This model is available to all Pro and Business level users at no additional cost.

To enable this new model for your chatbot, head over to Settings -> Basic Settings -> AI Model and select the model you would like to use for your chatbot.

Just a word of warning, Claude 3.5 Sonnet is much friendlier than GPT-4 for example, so you might want to adjust that with your base prompt 😜

Do you have links on your website to PDFs that you would like to train your chatbot on? You can now include these links in the source URLs for your chatbot instead of having to upload the PDFs manually to train your chatbot.

You can now set your chatbot to reply in a German language voice to your visitors. This setting is available under Settings -> Advanced -> Speech Services Language. Remember to enable "Text to Speech" for your chatbot to have it reply to your visitors with an audio response.

You can now create categories that your chatbot will use to automatically categorize your visitors questions. This makes it easy to see all conversations related to a specific category, for example "Pricing" or "Feature Requests" and take action.

To get started, head over to the new "Categories" link in your chatbot sidebar and click on the "Add Category" button to add some categories.

Once you've added some categories, and your visitors have interacted with your chatbot, you'll see stats on your dashboard for these categories.

You can also filter by these categories in your inbox to only display conversations related to that category.

You can now see which links and URLs in your chatbot's responses your visitors are clicking and visiting the most.

This data is available on the dashboard for your chatbot and also when exporting your chatbot history.

Get better insights into your chatbot performance 👉 https://sitespeak.ai/register

A small update that allows you to specify the date period to export the chatbot history for.

See your chatbot history 👉 https://sitespeak.ai/dashboard

Support for nested and private Notion pages has now been added to SiteSpeakAI.

This means you can add all your content from Notion to your chatbot to answer your visitor questions without having to publish the content on Notion.

To add Notion as a source for your chatbot, navigate to Training & Sources and select the Apps source. From here you can click on the Connect Notion button to connect to your Notion account.

Granting SiteSpeakAI access to the page(s) you would like to include (nested pages won't show in the authorization window but will be automatically included)

Integrate Notion with your custom GPT today 👉 https://sitespeak.ai

You can now filter your chatbot's inbox by feedback type. This means you can easily check your chat history to find visitors that have rated your chatbot's responses either negatively or positively.

Exporting your conversations now also include the feedback so you can use this data to improve your knowledge base.

You can now filter on the type of sources you've added to your chatbot for training. This makes it much easier to see what sources and types your bot is using to respond to your visitor queries.

The source crawling has also been improved to only return URLs that have not already been added to your chatbot.

Try it out today by going to your chatbot's Training & Sources 👉 https://sitespeak.ai/dashboard

Great care has been taken to design and implement very specific restrictions and guardrails used in the internal system prompts of SiteSpeakAI chatbots. This prevents your chatbot from responding to questions that it has not been trained on, and to ensure it always stay on topic. But sometimes, you might want your bot to be a little less strict and provide information from ChatGPT's general knowledge base.

For Pro and Business plan users, you can now adjust your chatbot's restriction level to Max (the default), Low (the chatbot will still prefer to answer from the knowledge base, but could also use ChatGPT general knowledge) or None (the chatbot will use whatever knowledge ChatGPT has combined with your training sources to answer questions).

This feature is available today and can be adjusted by going to Settings -> Advanced for your chatbot.

Please note, adjusting the restrictions could allow visitors to missuse your chatbot as a ChatGPT alternative and increase your message credit usage. If you need any assistance with adjusting your system prompt to prevent this, please let us know.

Create your fully customizable general GPT chatbot 👉 https://sitespeak.ai/register

You can now share your chatbots with your team and collaborate on your inbox to get your customer queries resolved even faster!

Team collaboration is available on the Pro and Business plans.

To create your first team:

1. Select New Team from the profile menu
2. Choose a name for your team
3. Select Create Team to create your team

You can then invite team members by selecting your team and then clicking on Manage Team.

Create your own customizable GPT chatbot 👉 https://sitespeak.ai

You can now set the localization options for your chatbot to ensure your visitors has the best experience.

Navigate to the Settings -> Localization tab to update the text for each of the labels used in your chatbot

You can now train your custom GPT chatbot from anywhere using the SiteSpeakAI Google Chrome extension in your browser.

Just add your API key and Chatbot ID once to set up the extension, then click "Train Chatbot" to add a page or URL to your bot. Easy!

Install the extension here 👉 SiteSpeakAI Google Chrome Extension

Your visitors can now rate each response of your chatbot with either positive or negative feedback.

You can also see the rating for each message in your inbox. This will help you determine if an answer should be improved.

By default, the feedback option is enabled for all chatbots. If you'd like to disable it for yours, you can do that by going to Settings -> Basic -> Enable Feedback and turning this off.

This is the first part of an upcoming feature that will allow your chatbot to improve itself based on the ratings to responses your visitors give 😀

Not using SiteSpeakAI to automate your customer support yet? Sign up for a free account today.

New free tool! Create beautiful written and SEO-optimized articles from any YouTube video that you can post to your blog or website.

🪄 Create your own articles here: https://sitespeak.ai/tools/youtube-summarizer

Or check out some of the most recent summaries created.

You can now easily export your chatbots conversation history to CSV to import into other apps.

To export your chatbot's conversations, click on the download button in your Inbox and then click on the Export button to download a formatted CSV.

You can now set your chatbot widget to display in Dark or Light mode 🥳 This means you can customize your widget to exactly match the look of your site, whether that is dark and modern, or light and classic.

Create your fully customizable chatbot 👉 SiteSpeakAI

You can now set the text color for your chatbot in the appearance settings. This makes it even easier to exactly match your brand and website when embedding your custom GPT widget in your website.

For training your chatbot on your YouTube content, it's now easier to use any valid YouTube URL and transcripts should load a little faster 😜

The issue with autoplay not working on mobile has been updated. Unfortunately, most mobile devices prevent audio from being automatically played. SiteSpeakAI will now detect whether this has been allowed and if not display the play button for the user to initiate the audio to play.

For training and sources you can now click on a source link in the table to go straight to that source. Helpful when you have 1000s of source links and need to see which ones are being used.

Create your speech enabled custom GPT today: https://sitespeak.ai/custom-gpt

You can now set your chatbot to display images in the responses to your visitors questions.

If the content your chatbot is trained on contains images, you can enable this option and the chatbot will include these images if relevant to the response.

Note: Any sources trained before 4 December 2023 will need to be retrained to include the images. You can do this by going to the Training & Sources option and selecting the sources you would like to retrain

Want to speak to your custom GPT assistant and have it reply back with an audio response? You can not enable text-to-speech (TTS) and speech-to-text (STT) for your custom GPTs, just like you can for your customer support bots. This is available to all plans that have access to create custom GPTs.

You can now connect to the SiteSpeakAI API even faster and using low code through the Pipedream integration. Thanks to the team at Pipedream for building this integration.

Also made some improvements to crawling so adding new sources to train your chatbot is even faster!

Create your own shareable custom GPT with SiteSpeakAI 👉 https://sitespeak.ai/custom-gpt. No ChatGPT Plus subscription required 😜

You can now set your chatbot to not auto scroll to new messages if you like and adjust the display of your smart prompts to scroll horizontally, instead of vertically.

There are also 2 new text-to-speech languages, Italian and French available.

Just in time for Thanksgiving, you can now create your own custom GPT in SiteSpeakAI that you can share with your team or users, or embed on your website.

A custom GPT created with SiteSpeakAI allows you to create a advanced AI assistant without code, that is able to respond to users and help them with tasks. It can even generate files like PDF's to share information with your users or team.

And using the SiteSpeakAI API or Zapier integration, you can easily add your custom GPT to Slack, or any of the other 6000+ Zapier integrations.

Here's a short tutorial on setting up your own custom GPT assistant: https://www.youtube.com/watch?v=CQ0fszpg4uc

Create your own custom GPT with SiteSpeakAI 👉 https://sitespeak.ai

You can now have your chatbot automatically retrain itself on the sources you added. Depending on your subscription plan, you can set the refresh schedule to daily, weekly or monthly. SiteSpeakAI will then crawl the sources and re-train your bot according to the schedule.

This ensures your bot is always up to date with the latest information.

You can now select a male voice for your chatbot if you're using the text-to-speech functionality that lets your chatbot respond in audio to your visitors.

You can now use content from your (or any other) YouTube channel as well as audio files like podcasts to train your chatbot.

Create a virtual assistant that can provide your website visitors with summaries and overviews of your video and audio content.

Train your own custom GPT using your YouTube content 👾 https://sitespeak.ai

Instead of adding a single file at a time to train your chatbot, you can now add multiple files. This includes text, PDFs, and all other supported file types.

Train your own custom GPT on all your files 👉 https://sitespeak.ai

With the latest exciting releases from OpenAI, users of SiteSpeakAI can now choose to use the latest GPT-4 Turbo model (gpt-4-1106-preview).

This is available for all Pro and Business plan users.

Create your custom GPT chatbot for your website that can answer your visitor questions in real time using GPT-4 👉 Create Your Custom GPT

You can now personalize your welcome message using a template tag:

{{ first_name | there }}

The tag consists of 2 parts, a identity property, and a fallback. In this example, if the visitor has not been identified, the fallback "there" will be used.

To identify your visitors, just add the following code snippet to your site once you're visitor has logged in:

(_sitespeak = window._sitespeak || []).push(['onReady', onSiteSpeakReady]);

function onSiteSpeakReady() {
  sitespeak.identify('123456abcdef', {
    'first_name': 'Herman',
    'email': 'herman@sitespeak.ai'
  });
}

This is the first step in some exciting customization options coming soon to SiteSpeakAI to make your chatbots even more personable.

You can now use SiteSpeakAI in Raycast to get answers from your custom trained chatbot 👉 Raycast Extension

You can now enable voice recognition and text-to-speech for your chatbot that you share.

Easily create a shareable AI coach in your pocket that you can send to your clients to interact with. Train it on your knowledge and tone.

Create an AI version of yourself 🦾 https://sitespeak.ai

Launcher icon images now cover the entire launcher button when no text is set. This creates a much nicer button and experience for your visitors.

Create your AI virtual assistant 👉 https://sitespeak.ai

If you're using Wordpress for your website, you can now easily install ChatGPT on your website using the Wordpress plugin: https://wordpress.org/plugins/sitespeakai/.

You can now let your customers and visitors interact with your support chatbot using their voice and get an audio answer back.

To enable, goto to Settings -> Advanced Settings -> Enable Speech Recognition and Settings -> Advanced Settings -> Enable Text to Speech to enable audio playback for all responses from your chatbot.

Youtube video of voice recognition in SiteSpeakAI

One of the most requested features is finally available - Zapier integration. You can now fully automate your customer support workflow using SiteSpeakAI and any of the 6000+ apps available in Zapier. For example, automatic email support (parse email -> chatbot -> send email reply).

I will be creating some template Zaps, but in the meantime, here is the email automation Zap:

Automate your customer support 👉 https://sitespeak.ai

You can now install your chatbot in your Slack workspace. This lets your entire team chat to your bot in an environment they already know. Great for bots trained on internal documentation like HR policies.

Get started at https://sitespeak.ai

You can now use the Notion integration to train your chatbot with your Notion pages. To add Notion pages to your chatbot, go to Sources -> Add Sources -> Apps -> Connect Notion.

Create your own custom trained ChatGPT chatbot 👉 https://sitespeak.ai

Some more improvements to the inbox today. Replying as a human when your visitors needs assistance now works seamlessly together with your chatbot's responses.

Provide live chat support to your visitors when needed, and let your bot handle the rest 🤖

Two new features to finish of the week:

Support for multiple welcome messages - You can now have your chatbot start a new conversation with multiple messages by separating your welcome messages with new lines. Great for legal disclaimers. Available today on all plans.

Using information from ChatGPT as a fallback - In the event that your bot can not find information to answer your visitors question from the sources it's been trained with, you can now set ChatGPT as a backup. This means your bot can use all the information available to ChatGPT-3.5 Turbo to it's advantage (currently up to September 2021). Available from today for business plan users.

Automate your customer support with SiteSpeakAI today 👉 https://sitespeak.ai

The Inbox has been completely revamped to make it easier to keep track of new conversations and those that still need to be dealt with. When a user escalates a question or requests support from a human agent, you'll recieve an email notification.

Automate your customer support with AI 👉 https://sitespeak.ai

Last week I introduced the ability to chat to your backend API. Today I'm taking this one massive step further. I've completely rewritten the API support functionality to allow you to add any OpenAPI as a plugin to your bot and unlock new features. You can also add a database plugin that lets your chatbot retrieve information from your database to answer your visitors questions. Think order status etc.

You can also add multiple plugins to add complex functionality. For example, as a travel website, add a weather plugin and hotel booking API that lets your chatbot help plan your visitors next holiday right up to making the booking for them 🤯

Some other improvements:

✅ Support for SPA site crawling

✅ Add multiple source links at the same time

You can now set an API as a source for your chatbot to interact with. Customer order information? No problem. Latest weather and news, of course. Recommend a trending movie? Yip. Current events in your town, easy.

If it has an API, SiteSpeakAI can ingest the data to deliver it to your visitors in a conversation.

Need some inspiration? https://sitespeak.ai/use-cases-and-examples

• Improved support for training your virtual assistant with a PDF.
• Added support for CSV's, text files, Powerpoint and Word docs - Intercom, Notion and * Google Docs coming very soon 👀
• New & improved design and UX for chat widget

Custom train ChatGPT with your support docs, knowledge base or other business data 👉 https://sitespeak.ai

Add text to the launcher button for your chatbot. Makes it much clearer exactly what it does 😎

Added the ability to share your chatbot.

An easy and effective way to share your business or product information with customers or leads in a conversational way.

1. Train your chatbot on your help center docs
2. Add your chatbot sharing link to your help center
3. Your visitors can now speak to your help docs, and get the information they need.

Here is an example of a shared chatbot trained on SiteSpeakAI docs: https://share.sitespeak.ai/sitespeak-ai

Custom train and share your own chatbot 👉 https://sitespeak.ai

A couple of small updates to https://sitespeak.ai today:

• Customize your chatbot icons
• Set your custom domain name (Business plans)
• Improvements to escalating to a human
• Sitemap support training your ChatGPT chatbot
• Spreadsheet support coming soon...

Customize your ChatGPT powered chatbot 👉 https://sitespeak.ai

ChatGPT is 🤩, but sometimes your visitors still need that human touch. You can now enable escalations on your chatbots to let your visitors leave their email so you can reach out. Naturally, in chat. No silly forms 😜

Get your custom trained ChatGPT chatbot for your business or website 👉 https://sitespeak.ai.

You can now set custom goals for your chatbot. Align your chatbots goals with your business goals.

Demo page added to show how SiteSpeakAI works and how you can train your own ChatGPT powered chatbot 👉 https://sitespeak.ai/see-how-it-works

Let your visitors chat with your PDF's 🔥 - you can now use PDF's as a source to train your AI chatbots and answer your visitor questions.

Start chatting to your PDF's 👉 https://sitespeak.ai

Set Smart Prompts to show after your chatbot has responded. Great for follow ups or directing your visitors to contact you for more help.

Add smart prompts to your AI chatbot 👉 https://sitespeak.ai

You can now fine-tune your ChatGPT chatbot to more accurately answer your visitor questions.

To add an Echo, click the "Fine-tune with Echo" button on a conversation in your inbox, and update the suggested answer. Your chatbot will be retrained to use the suggested answer for any question that closely matches the fine-tuned question 👍

Fine-tune your virtual assistant 👉 https://sitespeak.ai