Changelog

You can now add sources from your site to your AI agent even if your site is behind basic auth and / or private at the moment.

To add sources from your basic auth protected website to your agent for training, go to Training & Sources and then select Website or Links as the source option. The click on the Advanced Options to set the Auth Type to Basic (the default) and then enter your basic auth Username and Password.

You can then enter the Website URL as normal and click on the Crawl Website button to crawl your site and find sources to use for training your agent.

Select the sources you'd like to add, and click on the Add Selected button to add the sources to your agent and begin training.

Create your own AI agent with knowledge of your business here 👉 https://sitespeak.ai

You can now enable the Capture Leads action for your AI support agent to capture leads and other contact information at the exact right time. Use this to prompt your visitor for contact information when they want to explore enterprise pricing, or experiencing an issue with their account and need futher assistance. You can also add multiple lead capture form actions to your agent for different scenarios and collect different information.

To add a Capture Leads action to your agent, select the action from the Tools & Actions section of your agent and configure the Name, Description and Form Fields that you'd like to capture. You can also choose to get a notification in your email every time a visitor submits a form and a lead is captured.

After a visitor completes your form, their details will show under Contacts for your chatbot where you can export your contacts and leads to CSV.

BookStack has been one of our most used integrations and adding it as source enables your agent to be trained on content from your BookStack wiki and then use that information to respond to visitor queries.

We've now added a BookStack action which allows your agent to query your wiki in real-time and retrieve information that can be used to respond to visitor questions.

To learn more about configuring the BookStack action, check out our tutorial.

As part of this update you can now also enable your agent to display the sources used to answer the visitors question (Appearance -> Display Sources In Messages) and update the localization of the tooltips used in your chat messages (Settings -> Localization -> Tooltips).

Big update to SiteSpeak AI support agents!

The chatbot component and website has received some big improvements and lots of new features are now available to make your AI support agents even more powerful:

File Attachments - Your visitors can now upload images and files to your chatbot when chatting for the chatbot to use in resolving queries or responding to questions. A great example of this is having a user submit a screenshot of an error or issue they are experiencing and having the chatbot use that together with it's knowledge base to resolve the users issue.

Actions & Tools - You can now add powerful actions and tools to your chatbot that lets it do much more than just chatting. For example, you can configure a Cal.com action that lets your visitors make bookings in your calendar right from your chatbot, or a Paddle.com action that lets your subscribers get information about their upcoming invoices and subscriptions. Or add the Shopify action for direct integration into your Shopify store's products and orders.

MCP Server Support - Connect your chatbot to any hosted (SSE) MCP server. This allows your chatbot to communicate with virtually any service that you can create an MCP server for. For example, weather apps, sending emails, controlling smart devices, pull information from Twitter accounts, anything you can do with an MCP server.

Custom Suggested Messages - As part of the actions, you can add AI generated suggested messages. This is great for prompting your users with follow up messages when they are discussing specific topics like pricing or technical issues.

Command Pallete (command / ctrl + k) - A small update, but a great productivity hack when you're administrating multiple chatbots and need to quickly switch between chatbots / sections. Pressing Command (or CTRL) + k will open up a command pallete to quickly navigate to a different section in the chatbot administration screens.

Auto Popup Welcome Message - Display your welcome message as a popup floating / bubble on your site above your chatbot launcher button. This increases engagement with your chatbot. To enable this, go to Appearance -> Auto Popup Welcome Message

Improved Inbox experience - The inbox is now faster, and includes the conversation categories (if set) so you can easily get a summary of what each conversation is about.

Gradient themes - We've added a few gradient themes to the Accent Color settings for your chatbot to help give your chatbot a fresh new look. You can still manually enter a HEX color code as well to exactly match your brand colors.

Swedish and Turkish language support - Added support for two new languages to ensure your chatbot always responds in the set language.

Ready to create your AI support agent that can complete 70% of your work for you? 👉 https://sitespeak.ai

Get access to the latest GPT models from OpenAI with SiteSpeakAI's AI Agents. You can now update your AI Agents to use GPT-4.1 (or GPT-4.1 mini and GPT-4.1 nano) to improve their knowledge and capabilities even more.

Read more about the latest OpenAI models here.

To update your chatbot to take advantage of the new models, go to Advanced -> Settings for your chatbot, and select the AI Model you would like to use from the drop down. Click Update to save the changes and your chatbot will immediately start using the new model.

Ready to improve your customer support with AI agents? Try SiteSpeakAI today.

Anthropic released the latest and most intelligent version of their Claude model yesterday (24 February 2025). The new model, Claude 3.7 Sonnet, can produce near-instant responses which means faster replies to your users questions and queries.

To get started using the latest Anthropic model, go to Settings -> Basic for your chatbot, and choose the anthropic/claude-3-7-sonnet model from the dropdown.

Your chatbot will immediately start using the new model to respond to user queries.

Get started using the latest models today 👉 https://sitespeak.ai

You can now add your custom AI agent to your Discord server 🎉. You can also add channels from your Discord server as training sources to your chatbot to enhance it's knowledge and allow it to respond to member queries using previously answered questions from your Discord server.

This means you can have a single AI agent operate as a customer support chatbot on your website, Telegram, Slack and Discord, using knowledge from all your sources to respond to queries.

And to add your Discord channels as Training and Sources:

Here is a step-by-step tutorial showing how you can add and train your chatbot from Discord.

Need any help setting up a Discord chatbot? Let us know 👉 https://sitespeak.ai

You can now use the most recent Google Gemini 2.0 Flash model in your customer support chatbots.

To try Gemini 2.0 Flash today in your chatbot, go to Advanced -> Settings -> AI Model and select "google/gemini-2.0-flash" from the dropdown menu. Click "Update" and your chatbot will now be using this new model for all queries.

Get started automating your customer support today 👉 https://sitespeak.ai

You can now use the most recent OpenAI reasoning model in your customer support chatbots. o3-mini can outperform o1 in reasoning tasks, and has lower latency. This means better and faster responses to your user queries.

To try o3-mini today in your chatbot, go to Advanced -> Settings -> AI Model and select "openai/o3-mini" from the dropdown menu. Click "Update" and your chatbot will now be using this new model for all queries.

Get started automating your customer support today 👉 https://sitespeak.ai

You can now try 4 new models for your customer support chatbots.

We've added support for Meta Llama 3.1 405B, 3.1 8B and 3.3 70B as well as Cohere Command R.

To try any of these models, go to Settings -> Basic Settings and scroll down to the AI Model option.

Already using one of these new models? Let us know 👉 https://sitespeak.ai