Changelog

You can now use your own OpenAI or Anthropic API keys with SiteSpeakAI. When your own keys are active, messages don't count against your monthly credit allowance, giving you effectively unlimited messages. How it works

You can now send escalation data to any URL via webhook when a visitor requests human support. This makes it easy to connect escalations to tools like Zapier, Make, or your own CRM - without relying on email or Slack alone. How it works

You can now connect your AI chatbot to WhatsApp Business, allowing customers to message your business on WhatsApp and receive instant, AI-powered responses 24/7. This integration uses the official WhatsApp Business API to receive messages, process them through your trained chatbot, and send responses - all automatically.

Two new security and visibility controls are now available in your chatbot settings. Page URL Filtering

You can now customize and translate the escalation notification emails sent to your team. This update brings full localization support to email

You can now respond to visitors in real-time directly from your Inbox. When a visitor escalates to human support, simply open their conversation and start

You can now securely identify logged-in users from your website to personalize their chat experience and link conversations to their accounts. This update introduces JWT-based identity verification, ensuring that user data passed to your chatbot cannot be spoofed or tampered with. Basic User Identification

You can now integrate your SiteSpeakAI customer service agent with HubSpot to automatically add your leads, contacts and visitor information captured by your support chatbot to your CRM. This makes it easy to keep all your contacts insync and up to date. To enable this feature, go to Configuration -> Settings -> Integrations for your chatbot and click on the Connect button in the HubSpot integration card.

We've made some improvements to the escalation notifications that are sent when one of your visitors require assistance. You can now choose to have multiple emails set as notification destinations, and have those emails be notified round robin. This makes it easy to ensure your team is not overwhelmed with notifications. If your team is using Slack for communication, you can also have these notifications sent to a Slack channel.

OpenAI released the latest version of GPT 5, the better thinking, warmer and more adaptable GPT 5.1 this week. You can now use this latest model in SiteSpeakAI to improve your customer service chatbot's responses and help your visitors and customers find the answers to their frequently asked questions even faster.