Changelog

The launcher icon and the avatar shown next to your bot's messages are now two separate settings. Use a friendly chat bubble on your launcher button and your brand's logo (or a real person's photo) inside the conversation. How it works

Skip the blank canvas. Pick from 10 prebuilt templates and your chatbot ships with the right prompts, welcome message, smart message suggestions, and recommended actions already tuned for your use case. How it works

The inbox now works on phones and small tablets. Tap a conversation, read the thread, reply, and close it. The same flow as desktop, in your pocket. How it works

Visitors can now see their past conversations and pick up right where they left off. The chatbot widget has a new menu with three options: start a new chat, view recent chats, or delete the current chat. Resume any past conversation

Reply to visitors by email without staring at a blank message. The new Draft email action turns any visitor question into a ready-to-send email draft, grounded in your chatbot's training data, with two clicks. How it works

You can now track every change made to your chatbots with a detailed audit log. See who changed what, when, and view the exact before and after values for every setting change. How it works

Your AI chatbot can now navigate visitors to specific pages on your site after answering their questions. Configure a URL template with dynamic parameters, and the system automatically constructs the navigation URL from the conversation context. How it Works

Two new actions are now available in Tools & Actions: connect your chatbot to a MySQL database for real-time data queries, and let visitors receive a copy of their conversation via email. MySQL Database

You can now see which countries your chatbot visitors are coming from with the new Visitor Geolocation feature. When enabled, your dashboard displays an interactive world map highlighting visitor locations, and country data appears throughout your inbox and contacts pages. Privacy-First Design

Managing client chatbots from your agency dashboard just got a lot easier. You can now view, create, and manage chatbots for any client without leaving the agency page. Expandable Client Rows