Changelog

You can now display images and videos inline in your chatbot's messages to your visitors. This means if the content you used for training contains links to images, videos (including YouTube and Vimeo) your chatbot will now display those inline so your visitors can view the media without having to leave your website or close the chat. To enable this for your chatbot, go to: Configuration -> Settings and make sure the Enable Media In Messages option is turned on.

Another small update today that adds persistence to the chatbot between page loads. This means if your visitors opened the chatbot on one page of your site, and starts browsing your website, the chatbot will remain open for them to continue their conversation with your AI assistant until they close the chatbot window. Want to add a persistent AI assistant to your website? Get started for free at SiteSpeakAI today.

A small update today to add a new "Select" field type for Lead Capture forms. This means you can add a dropdown form element with options for your visitors to choose from to your Lead Capture forms. This includes the up front form as well as any lead capture forms added through actions. To configure your up front lead capture forms, go to Configuration -> Settings -> Leads and enable lead capture.

Want to enable live search for your customer service agent? You can now do just that with the new Firecrawl Search action. Add and configure this action for your chatbot to allow it to lookup the latest and most relevant information for your visitors queries from the web. Combine this with other actions and knowledge base training to create the ultimate customer service agent that can answer all your visitor questions.

You can now use GPT-5, GPT-5-mini and GPT-5-nano with SiteSpeakAI to power your customer service agents and chatbots. These models are the most recent and powerful models available from OpenAI. We've also updated the Test Agent page so you can easily switch between the different models available, the instructions for your model and the model temperature without affecting your live agent.

Big update today 🥳 You can now set your AI chatbot agent to display as an AI Search Bar at the bottom of your page. This works especially well for technical documentation and other documentation heavy websites allowing users to get relevant answers about the current page with the benefit of any additional knowledge you've used to train your chatbot still available.

A small update to the localization options for the Capture Lead action. You can now specificy the text to use for the Submit / Submitting and Cancel buttons. To customize the text used for these buttons, go to Settings -> Localization -> Lead Capture and enter the text you would like to display.

A new security feature is now available to ensure your chatbot only loads on domains approved by the chatbot owner. This makes it easy to ensure your chatbot (and message) credits are not being abused by another website owner. To configure this for your chatbot, head over to Settings -> Advanced Settings -> Domain Restrictions and add the domains where your chatbot can be embedded. Leaving this blank means all domains are allowed.

You can now use the latest model from xAI, Grok 4, in your customer support agent. To enable this new model for your chatbot, go to Settings -> AI Model and choose the new xai/grok-4-latest option from the menu. Already using Grok 4 for your customer support agent? We'd love to hear your experience.

Your AI support agent now includes more insights and stats to help you improve your customer support and easily find content gaps in your knowledge base. You can now see exactly what percentage of questions your chatbot was able to successfully answer from the content used to train it as well as the sentiment of your visitor questions.