Changelog

You can now set a message rate limit for your AI customer service chatbot that will prevent visitors from abusing your chatbot and using up all your message credits. To enable this new feature for your chatbot, go to Configuration -> Settings -> Advanced and enable the Rate Limiting option. You can also set the number of messages you want a visitor to be able to send per 5 minute rolling window and the message that your visitors will see once the rate limit is hit.

Various fixes and improvements to the Telegram chatbot integration, YouTube channel support and BookStack integration. For Telegram, the chatbot will now correctly keep the conversation history so you can see all conversations your Telegram users have had with your AI customer service agent.

Support for localization in SiteSpeakAI customer service chatbots has been greatly improved with the latest update. You can now add multiple languages to your chatbot to ensure all labels, messages and text is displayed in your visitors preferred language. To get started with localization for your AI customer service chatbot, go to Configuration -> Settings -> Localization. You will see a new option where you can Add Language.

A small improvement to the Auto Updating Sitemap feature that was added a few weeks ago. SiteSpeak will now check for removed pages from your Sitemap and automatically remove those sources from your chatbot to make sure your AI agent is not using stale information to answer your visitor queries. To start using the improved auto updating sitemap feature, go to Training & Content -> Sources and then Add a new source. Select the Sitemap option and make sure to check the Auto-update sitemap sources daily option before adding your sitemap.

Anthropic released the latest version of Claude Sonnet 4.5 yesterday. Today, it's available in SiteSpeakAI for you to use with your customer service chatbots. This model excels in technical and code related responses and is especially good with technical documentation. To get started using Claude Sonnet 4.5 with your SiteSpeakAI chatbot, select your chatbot and go to Configuration -> Settings -> AI Model. Then select the new model from the dropdown.

You can now add a footer message to your chatbot to display a notice or link to your privacy policy that will be visible to all your visitors while they are chatting with your AI agent or chatbot. To set a footer message for your chatbot, go to Configuration -> Appearance and add your message in the Footer Message section. You can use markdown to format your message and add link(s).

Two big updates and a small improvement shipped today! The first is auto-updating sitemaps that allows you to add your website's sitemap.xml as a source, and SiteSpeakAI will automatically check your sitemap for updates daily and then add and train your chatbot on any new pages found. This makes it incredibly easy to have your chatbot stay up to date with any new features and information added to your site and allows your AI chatbot agent to always assist your visitors with the latest information about your products and services.

You can now see all your visitor contact details in your chatbot's Inbox by opening the sidebar. If you're using the upfront lead capture, escalation or Capture Lead actions, all information captured for your visitors will be displayed in the sidebar where you can easily access it.

You can now search conversations in your chatbot's inbox using the newly added search functionality. To get started, go to your chatbot's Inbox and enter your search term in the Search field at the top of the Inbox sidebar. All conversations (Open and Closed) that contain this search term will then be displayed.

Adding and inviting new members to your team in SiteSpeakAI has been possible for a while. The process however, was not perfect and involved having your team members verify their emails and go through the normal onboarding flow before they could switch to your team. This has now been greatly improved. Once you've invited a team member, they will receive a simplified email with only one option Accept Invite.