You can now connect your AI chatbot to WhatsApp Business, allowing customers to message your business on WhatsApp and receive instant, AI-powered responses 24/7.
This integration uses the official WhatsApp Business API to receive messages, process them through your trained chatbot, and send responses - all automatically.
How it works
Navigate to Deploy & Install > WhatsApp in your chatbot dashboard. You'll need to provide three credentials from your Meta Developer App:
- Phone Number ID - Found in WhatsApp > API Setup
- Permanent Access Token - Generated from a System User in Business Settings
- App Secret - Found in App Settings > Basic
After connecting, SiteSpeakAI generates a webhook URL and verify token. Add these to your Meta Developer App's WhatsApp configuration and subscribe to the messages webhook field.
Key features
- Automatic responses - Your chatbot responds to WhatsApp messages instantly, any time of day
- Trained on your content - Responses are based on your website, docs, and knowledge base
- Conversation history - All WhatsApp conversations appear in your inbox for review
- Secure - Webhook signature verification ensures only legitimate messages are processed
Availability
WhatsApp integration is available on Pro Plus and Business plans.
