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Limiting the number of messages a visitor can send to prevent abuse

You can now set a message rate limit for your AI customer service chatbot that will prevent visitors from abusing your chatbot and using up all your message credits.

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To enable this new feature for your chatbot, go to Configuration -> Settings -> Advanced and enable the Rate Limiting option. You can also set the number of messages you want a visitor to be able to send per 5 minute rolling window and the message that your visitors will see once the rate limit is hit.

Click Save to update your chatbot.

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