Your AI support agent now includes more insights and stats to help you improve your customer support and easily find content gaps in your knowledge base.
You can now see exactly what percentage of questions your chatbot was able to successfully answer from the content used to train it as well as the sentiment of your visitor questions.
The new "Questions Successfully Answered" trend lines will help you monitor the performance of your chatbot over time.
To help you find knowledge gaps, there is a new insights section in the dashboard that shows the top questions your agent was able to answer, and those the agent was not able to answer with examples.
This is available for all AI agents starting today 👉 SiteSpeakAI
