Can I add my own responses?
Yes, you can add a default response that will be used if the chatbot cannot answer a question. You can also use Smart Prompts / Suggested Messages to guide your visitors to the right question and answer. You can also use Smart Prompts / Suggested Messages to open links to content or send emails.
From the blog
Handling Unresolved Support Tickets: Escalating To Human Agents
As amazing and helpful as your ChatGPT powered custom chatbot might be, sometimes your customers or visitors still need a human touch. That's where escalating to human support comes in.
Herman Schutte
Founder
How to Train ChatGPT With Your Own Website Data
Training ChatGPT with your own data can provide the model with a better understanding of your unique context, allowing for more accurate and relevant responses.
Herman Schutte
Founder