Can I add my own responses?
Yes, you can add a default response that will be used if the chatbot cannot answer a question. You can also use Smart Prompts to guide your visitors to the right question and answer. You can also use Smart Prompts to open links to content or send emails.
From the blog
IT Help Desk Automation with SiteSpeakAI
In a world that’s constantly evolving, having a robust IT help desk is no longer a choice but a necessity for businesses. But, how can you ensure that your help desk is able to respond to queries swiftly and accurately? The answer lies in automation, and one tool that is making waves in this domain is SiteSpeakAI.
Herman Schutte
Founder
ChatGPT 3.5 vs ChatGPT 4 for customer support
Now that the latest version of ChatGPT 4 has been released, users of SiteSpeakAI can use the latest model for their customer support automation. I've put ChatGPT 3.5 and ChatGPT 4 to the test with some customer support questions to see how they compare.
Herman Schutte
Founder