Can my visitors escalate a question to a human?
Yes, you can enable escalate to human in the chatbot builder. This will allow your visitors to leave their email address and question. You will then be able to respond to the question by email. This is also great for lead generation.
From the blog
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Fine-tuning your custom ChatGPT chatbot
Finetuning your custom chatbot is a crucial step in ensuring that it can answer your visitors questions correctly and with the best possible information.
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