Can my visitors escalate a question to a human?
Yes, you can enable escalate to human in the chatbot builder. This will allow your visitors to leave their email address and question. You will then be able to respond to the question by email. This is also great for lead generation.
From the blog

Why Are Chatbots a Great Tool for Strategically Using Marketing Automation and AI?
Discover the synergy between chatbots, marketing automation, and AI. Learn how tools like SiteSpeakAI are revolutionizing the way businesses engage with customers and streamline marketing efforts.

Herman Schutte
Founder

Fine-tuning your custom ChatGPT chatbot
Finetuning your custom chatbot is a crucial step in ensuring that it can answer your visitors questions correctly and with the best possible information.

Herman Schutte
Founder