Can my visitors escalate a question to a human?
Yes, you can enable escalate to human in the chatbot builder. This will allow your visitors to leave their email address and question. You will then be able to respond to the question by email. This is also great for lead generation.
From the blog
Handling Unresolved Support Tickets: Escalating To Human Agents
As amazing and helpful as your ChatGPT powered custom chatbot might be, sometimes your customers or visitors still need a human touch. That's where escalating to human support comes in.
Herman Schutte
Founder
How to Train ChatGPT With Your Own Website Data
Training ChatGPT with your own data can provide the model with a better understanding of your unique context, allowing for more accurate and relevant responses.
Herman Schutte
Founder