What sources can I use to train my chatbot?
You can use your website content, sitemaps, knowledge base, support docs, PDF's, spreadsheets, text, audio files and YouTube videos to train your chatbot. You can also use any OpenAPI or even a database as a source for your chatbot. We also have built in plugins that add support for up to date weather and more.
From the blog
Handling Unresolved Support Tickets: Escalating To Human Agents
As amazing and helpful as your ChatGPT powered custom chatbot might be, sometimes your customers or visitors still need a human touch. That's where escalating to human support comes in.
Herman Schutte
Founder
ChatGPT 3.5 vs ChatGPT 4 for customer support
Now that the latest version of ChatGPT 4 has been released, users of SiteSpeakAI can use the latest model for their customer support automation. I've put ChatGPT 3.5 and ChatGPT 4 to the test with some customer support questions to see how they compare.
Herman Schutte
Founder