Quantitative measures used to evaluate and optimize the performance, efficiency, and user satisfaction of chatbots.
More about Chatbot Metrics
Chatbot Metrics provide insights into how well the chatbot is functioning and meeting its intended goals. These metrics can include response time, user engagement rates, session length, number of fallbacks, user satisfaction scores, and more. By monitoring these metrics, developers and businesses can identify areas of improvement, optimize interactions, and enhance user experience.
Regularly analyzing chatbot metrics ensures that the bot remains effective, meets user expectations, and delivers value to the business or organization.
