Software layers that offer services and capabilities between the chatbot platform and external systems or databases.
More about Middleware
Middleware acts as a bridge, facilitating data exchange, integrations, and extended functionalities for chatbots. Middleware can handle tasks like logging, data storage, authentication, or even processing and enhancing messages before they reach the main application or database. In the realm of chatbots, middleware can be used to connect the bot with CRM systems, databases, or other third-party services, enhancing the bot's capabilities and integrations.
By using middleware, developers can modularize functionalities, making chatbot systems more scalable and maintainable.
