A specific piece of data or instruction sent by a chatbot or received by it to trigger a certain action.
More about Payload
Payload refers to the encapsulated data that chatbots send or receive to execute specific functions. In many chatbot platforms, clicking a button doesn't send the visible text of the button but rather a hidden payload, which the system understands and knows how to process. Payloads are a way of sending commands and data seamlessly without relying on user-generated text.
This ensures that even if the visible text or user interface elements change, the underlying logic and functionality remain consistent.
