Pre-defined replies or messages that a chatbot uses in specific scenarios or for certain user inputs.
More about Scripted Responses:
Scripted Responses are set phrases or messages that chatbots deliver based on certain triggers, often without the need for real-time processing or dynamic generation. For simple, rule-based chatbots, most interactions might be driven by scripted responses. For instance, when a user says "Hello", the chatbot might have a scripted reply like "Hi! How can I assist you today?".
While scripted responses can ensure consistency and quick replies, relying solely on them can limit the chatbot's versatility and ability to handle nuanced or unexpected user queries.
Frequently Asked Questions
Are scripted responses effective in chatbot interactions?
For predictable and common user queries, scripted responses can be efficient. However, for more complex or varied interactions, dynamic response generation using NLP and AI might be more effective.
Can a chatbot combine scripted responses and dynamic generation?
Yes, many advanced chatbots use a mix of scripted responses for common queries and dynamic response generation for more complex or varied inputs.
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