What is a Session in chatbot context?
A single interaction or series of interactions between a user and a chatbot during a specific timeframe.
More about Session:
Session refers to the period during which a user interacts with a chatbot. It starts when the user initiates a conversation and ends when the conversation is terminated or after a period of inactivity. Sessions help in tracking user interactions, maintaining context, and providing relevant responses based on previous queries within that session.
Sessions are crucial for ensuring continuity in interactions, especially for tasks that involve multiple steps or inputs.
Frequently Asked Questions
How long does a chatbot session last?
The duration of a chatbot session varies. Some sessions are short-lived, ending after answering a single query, while others might last longer, especially if the user is engaged in a multi-step task. Inactivity timeouts can also determine session duration.
Can a chatbot remember information between sessions?
Chatbots can be designed to remember certain information between sessions using databases or user profiles. However, for privacy reasons, sensitive or personal data is often not stored or is anonymized.
From the blog
IT Help Desk Automation with SiteSpeakAI
In a world that’s constantly evolving, having a robust IT help desk is no longer a choice but a necessity for businesses. But, how can you ensure that your help desk is able to respond to queries swiftly and accurately? The answer lies in automation, and one tool that is making waves in this domain is SiteSpeakAI.
Herman Schutte
Founder
Handling Unresolved Support Tickets: Escalating To Human Agents
As amazing and helpful as your ChatGPT powered custom chatbot might be, sometimes your customers or visitors still need a human touch. That's where escalating to human support comes in.
Herman Schutte
Founder