What is an Utterance in the context of chatbots?
Any input or phrase that a user communicates to a chatbot during a conversation.
More about Utterance:
Utterance refers to the specific inputs or statements users provide in conversational AI settings. In chatbot development and training, different utterances help in understanding and defining user intents. For instance, "How's the weather?", "Tell me the weather.", and "Is it going to rain?" are different utterances that might all map to a "CheckWeather" intent.
Capturing diverse utterances is vital for training chatbots, ensuring they can recognize and respond to a wide range of user phrasings and inquiries.
Frequently Asked Questions
Why are multiple utterances important for chatbot training?
Users can phrase the same request or question in numerous ways. By training on multiple utterances, chatbots can better recognize and process various phrasings, enhancing their accuracy and user experience.
How are typical utterances determined for chatbot training?
Typical utterances can be derived from historical user interactions, brainstorming sessions, or user testing. Gathering a diverse set ensures more comprehensive chatbot training.
From the blog
Handling Unresolved Support Tickets: Escalating To Human Agents
As amazing and helpful as your ChatGPT powered custom chatbot might be, sometimes your customers or visitors still need a human touch. That's where escalating to human support comes in.
Herman Schutte
Founder
Create an AI version of yourself for your coaching business
Harnessing the power of Artificial Intelligence is no longer reserved for tech giants or sci-fi enthusiasts. As a coach, what if you could scale your expertise, offering guidance at any hour without extending your workday?
Herman Schutte
Founder