You can now set your chatbot to not auto scroll to new messages if you like and adjust the display of your smart prompts to scroll horizontally, instead of vertically.
There are also 2 new text-to-speech languages, Italian and French available.
Auto scrolling, smart prompt display and new languages
More updates
Answer your support email from the SiteSpeakAI Inbox, with AI drafts
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New
Your customers email support@yourcompany.com, and your website chats land in SiteSpeakAI. Two places to check, and the emails get no help from your knowledge base. Your support email can now come into the same SiteSpeakAI Inbox as your chats, with an answer already written for you.
Reply to visitors by email after they leave the chat
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New
A visitor asks a question, your agent escalates it, and by the time your team replies, the visitor has closed the tab. Your answer sits in the chat, and they never see it. Your inbox replies can now go to the visitor by email, and their answer comes back to the same conversation.