There's a new Editor role available that can be assigned to members of your team to allow them to update and correct answers from your chatbot.
To assign this role to a team member, go to Profile -> Team and select the team member you would like to edit. Then change their role to Editor.
They will now see the Echos option in the sidebar and they will be able to update chatbot responses from the inbox.
If you use ChatGPT for your work, your chatbot's inbox was always one more tab away. The SiteSpeak plugin is now in the ChatGPT plugin directory. Install it once, and you can work on your chatbot from a ChatGPT chat.
Your customers email support@yourcompany.com, and your website chats land in SiteSpeakAI. Two places to check, and the emails get no help from your knowledge base. Your support email can now come into the same SiteSpeakAI Inbox as your chats, with an answer already written for you.
Paste your website address, and in a few minutes you can ask your own agent a question. The Free plan needs no card.
No credit card required