You can now filter your chatbot's inbox by feedback type. This means you can easily check your chat history to find visitors that have rated your chatbot's responses either negatively or positively.
Exporting your conversations now also include the feedback so you can use this data to improve your knowledge base.
You can now use your own OpenAI or Anthropic API keys with SiteSpeakAI. When your own keys are active, messages don't count against your monthly credit allowance, giving you effectively unlimited messages. How it works
You can now send escalation data to any URL via webhook when a visitor requests human support. This makes it easy to connect escalations to tools like Zapier, Make, or your own CRM - without relying on email or Slack alone. How it works
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