What is Dialog Management?
The component of a chatbot that handles the flow of conversation.
More about Dialog Management:
Dialog Management is responsible for determining the best response or action a chatbot should take at any given point in a conversation. It considers the user's input, the context, and the chatbot's objectives to guide the conversation effectively.
Good dialog management ensures that interactions are coherent and goal-oriented, even in complex multi-turn conversations where users might change topics or ask follow-up questions.
Frequently Asked Questions
How does Dialog Management handle multiple user intents?
Advanced Dialog Management systems can recognize and handle mixed intents, where a user might express multiple goals in a single input. The system breaks down the input, addresses each intent separately, and crafts a coherent response or sequence of actions.
Is Dialog Management only about selecting responses?
While selecting appropriate responses is a key aspect, Dialog Management also involves maintaining context, managing the flow of multi-turn conversations, handling interruptions, and sometimes even proactively guiding users towards certain objectives.
From the blog
Automate your customer support and marketing with Zapier and SiteSpeakAI
With the power of Zapier's 6000+ available apps and integrations, you can now connect your chatbot to your favorite tools and completely automate every aspect of your customer support and brand marketing.
Herman Schutte
Founder
How to Get Your Small Business Ready for AI
You keep hearing about Artificial Intelligence (AI) and wonder what it’s got to do with your business. The buzz is strong and it definitely sounds exciting, but is this big, must-go party exclusively for multibillion-dollar companies, or can small businesses get an invite, too?
Ane Guzman
Contributor