What is Dialog Management?
The component of a chatbot that handles the flow of conversation.
More about Dialog Management:
Dialog Management is responsible for determining the best response or action a chatbot should take at any given point in a conversation. It considers the user's input, the context, and the chatbot's objectives to guide the conversation effectively.
Good dialog management ensures that interactions are coherent and goal-oriented, even in complex multi-turn conversations where users might change topics or ask follow-up questions.
Frequently Asked Questions
How does Dialog Management handle multiple user intents?
Advanced Dialog Management systems can recognize and handle mixed intents, where a user might express multiple goals in a single input. The system breaks down the input, addresses each intent separately, and crafts a coherent response or sequence of actions.
Is Dialog Management only about selecting responses?
While selecting appropriate responses is a key aspect, Dialog Management also involves maintaining context, managing the flow of multi-turn conversations, handling interruptions, and sometimes even proactively guiding users towards certain objectives.
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