Handling Unresolved Support Tickets: Escalating To Human Agents


As amazing and helpful as your ChatGPT powered custom chatbot might be, sometimes your customers or visitors still need a human touch. That's where escalating to human support comes in.
Giving your users the human touch
You've already trained your chatbot on your content, and you've finetuned it to give your customers the exact answer and information they are looking for using Echos. You've even added some custom Smart Prompts to guide your visitors. But some of your visitors are still asking for human support. No problem, you can simply enable escalations to let your visitors reach out to a human.
Enabling escalations
To enable escalations for your chatbot, head over to the Settings section, and enable the Escalation Prompt option.
Click on the Update Chatbot button to save your settings.
Your bot will now collect the visitors email address whenever they ask to speak to a human, an agent or to escalate a query. You will see this information in your inbox where you can send an email to the user to follow up. Direct replying coming soon!
More from the blog

Using AI to make learning personal and increase your online course sales
Incorporating AI into your courses allows you to create a personalized learning environment that adapts to each student's needs. This personal touch doesn't just improve the learning experience; it also makes your courses more attractive and can increase sales. Let's explore how AI can make online courses more personal and commercially successful.

Herman Schutte
Founder

AI Chatbots for Ecommerce: Reducing Cart Abandonment with 24/7 Support
An AI chatbot for ecommerce can help reduce the demand on the support team, offer 24/7 customer support, and boost conversions. See how here.

Herman Schutte
Founder