Handling Unresolved Support Tickets: Escalating To Human Agents
As amazing and helpful as your ChatGPT powered custom chatbot might be, sometimes your customers or visitors still need a human touch. That's where escalating to human support comes in.
Giving your users the human touch
You've already trained your chatbot on your content, and you've finetuned it to give your customers the exact answer and information they are looking for using Echos. You've even added some custom Smart Prompts to guide your visitors. But some of your visitors are still asking for human support. No problem, you can simply enable escalations to let your visitors reach out to a human.
Enabling escalations
To enable escalations for your chatbot, head over to the Settings section, and enable the Escalation Prompt option.
Click on the Update Chatbot button to save your settings.
Your bot will now collect the visitors email address whenever they ask to speak to a human, an agent or to escalate a query. You will see this information in your inbox where you can send an email to the user to follow up. Direct replying coming soon!
More from the blog
ChatGPT 3.5 vs ChatGPT 4 for customer support
Now that the latest version of ChatGPT 4 has been released, users of SiteSpeakAI can use the latest model for their customer support automation. I've put ChatGPT 3.5 and ChatGPT 4 to the test with some customer support questions to see how they compare.
Herman Schutte
Founder
Interview With The Founder Of SiteSpeakAI
SafetyDetectives recently had an interview with Herman Schutte, the innovative founder of SiteSpeakAI, to delve into his journey and the evolution of his groundbreaking platform.
Shauli Zacks
Contributor