A model where human intervention assists in the decision-making process of an automated system.
More about Human-in-the-loop (HITL)
Human-in-the-loop (HITL) integrates human expertise into automated systems, ensuring more accurate or nuanced decisions. In chatbots, HITL can be used when the bot is unsure about a user request, encounters complex queries, or needs to escalate specific issues. Instead of providing an incorrect response or defaulting to a generic reply, the chatbot can hand off the interaction to a human agent. This model ensures that users receive accurate assistance, especially in scenarios where the AI might be limited.
HITL is valuable in maintaining user trust, improving chatbot training, and offering a safety net for edge cases or unforeseen user queries.
