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What is a Knowledge Base?

A centralized repository of information that chatbots or systems use to answer user queries.

More about Knowledge Base:

Knowledge Base is a structured collection of information that a system, especially chatbots and virtual assistants, refers to when providing answers. It contains facts, procedures, rules, and other relevant data. A well-organized knowledge base enables faster and more accurate responses, as the system can quickly retrieve the needed information.

Regularly updating and refining the knowledge base is crucial to ensure that users receive up-to-date and relevant answers.

Frequently Asked Questions

How does a Knowledge Base differ from a database?

While both store information, a knowledge base is specifically structured for easy retrieval and understanding of complex information. Databases primarily focus on storing and managing data, whereas knowledge bases are designed for problem-solving and decision-making.

Can users directly access a chatbot's Knowledge Base?

Typically, users interact with the chatbot, which then queries its knowledge base to provide answers. Direct access to the knowledge base is usually reserved for developers or administrators to update and manage the content.

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