How can I personalise my welcome message?

If you'd like to personalise your chatbot's welcome message with information from your visitor like name, surname or any other custom information you've collected using the lead capture form, you can easily do this using template tags in the welcome message.

To do this, head over to Appearance -> Welcome Message(s) and update your welcome message to include template tags where you'd like to insert visitor information. Template tags use the following format: {{ first_name | there }} where first_name is the name of the field from your lead capture form, and there is the fallback for in case your chatbot does not have the information.

For example: Hello {{ first_name | there}}! How can I help you today? would display: Hello John! How can I help you today? if the visitor's name is known, and Hello there! How can I help you today? if the visitor's name is not known.