A default response given by a chatbot when it cannot understand or process the user's input.
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More about Fallback Response
Fallback Response is a safety net for chatbots when faced with unfamiliar queries or statements. Instead of leaving the user without an answer, the chatbot provides a generic response, indicating that it didn't understand the input. This response can be a prompt for the user to rephrase, a suggestion for possible commands, or a redirection to human support.
Properly crafted fallback responses ensure that the conversation doesn't end abruptly and maintains user engagement.
In SiteSpeak, you set the answer the agent gives when it cannot find one, and your team can take over any chat from the inbox.