What is a Fallback Response?

A default response given by a chatbot when it cannot understand or process the user's input.

More about Fallback Response

Fallback Response is a safety net for chatbots when faced with unfamiliar queries or statements. Instead of leaving the user without an answer, the chatbot provides a generic response, indicating that it didn't understand the input. This response can be a prompt for the user to rephrase, a suggestion for possible commands, or a redirection to human support.

Properly crafted fallback responses ensure that the conversation doesn't end abruptly and maintains user engagement.

Frequently Asked Questions

: Ideally, chatbots should minimize the use of fallback responses by having a comprehensive understanding of possible user inputs. However, when uncertain, a fallback response is better than providing incorrect information or no response at all.
: Yes, developers can customize fallback responses based on the chatbot's personality, brand voice, or specific use cases to ensure consistency and relevancy in user interactions.