A real-time communication method between customers and support agents or sales representatives via a website or application.
More about Live Chat
Live Chat is an online tool that allows customers to communicate in real-time with customer service representatives or sales agents directly on a website or mobile application. It's a popular alternative to traditional customer service channels like phone or email, providing immediate support and often resulting in higher customer satisfaction.
While chatbots can automate many customer interactions, live chat ensures that human agents can step in when more complex or sensitive issues arise. The integration of chatbots with live chat can lead to a seamless experience, where bots handle routine queries, and human agents tackle more intricate problems.
