A multi-channel approach to sales or customer service that provides an integrated and cohesive customer experience.
More about Omnichannel
Omnichannel is a strategy that integrates various communication channels, ensuring that users receive a consistent experience regardless of their chosen platform. Whether interacting with a brand through a website, mobile app, social media, or in-store, the omnichannel approach aims to unify these experiences.
For chatbots, an omnichannel strategy means offering consistent service and functionality across various platforms, ensuring users can seamlessly transition between them without loss of context or data.
