Personalize your chatbot responses with context
You can now include your visitor information in the context used by your chatbot to respond to their queries. This makes it easy to provide up to date information related to order status and more.
To get started, check out our help article here: https://sitespeak.ai/help-center/advanced/identifying-your-users-and-customizing-responses
From the blog
How to Train ChatGPT With Your Own Website Data
Training ChatGPT with your own data can provide the model with a better understanding of your unique context, allowing for more accurate and relevant responses.
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Handling Unresolved Support Tickets: Escalating To Human Agents
As amazing and helpful as your ChatGPT powered custom chatbot might be, sometimes your customers or visitors still need a human touch. That's where escalating to human support comes in.
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