Personalize your chatbot responses with context
You can now include your visitor information in the context used by your chatbot to respond to their queries. This makes it easy to provide up to date information related to order status and more.
To get started, check out our help article here: https://sitespeak.ai/help-center/advanced/identifying-your-users-and-customizing-responses
From the blog
IT Help Desk Automation with SiteSpeakAI
In a world that’s constantly evolving, having a robust IT help desk is no longer a choice but a necessity for businesses. But, how can you ensure that your help desk is able to respond to queries swiftly and accurately? The answer lies in automation, and one tool that is making waves in this domain is SiteSpeakAI.
Herman Schutte
Founder
Handling Unresolved Support Tickets: Escalating To Human Agents
As amazing and helpful as your ChatGPT powered custom chatbot might be, sometimes your customers or visitors still need a human touch. That's where escalating to human support comes in.
Herman Schutte
Founder