Personalize your welcome messages
You can now personalize your welcome message using a template tag:
{{ first_name | there }}
The tag consists of 2 parts, a identity property, and a fallback. In this example, if the visitor has not been identified, the fallback "there" will be used.
To identify your visitors, just add the following code snippet to your site once you're visitor has logged in:
(_sitespeak = window._sitespeak || []).push(['onReady', onSiteSpeakReady]);
function onSiteSpeakReady() {
sitespeak.identify('123456abcdef', {
'first_name': 'Herman',
'email': 'herman@sitespeak.ai'
});
}
This is the first step in some exciting customization options coming soon to SiteSpeakAI to make your chatbots even more personable.
From the blog
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IT Help Desk Automation with SiteSpeakAI
In a world thatβs constantly evolving, having a robust IT help desk is no longer a choice but a necessity for businesses. But, how can you ensure that your help desk is able to respond to queries swiftly and accurately? The answer lies in automation, and one tool that is making waves in this domain is SiteSpeakAI.
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Herman Schutte
Founder
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Handling Unresolved Support Tickets: Escalating To Human Agents
As amazing and helpful as your ChatGPT powered custom chatbot might be, sometimes your customers or visitors still need a human touch. That's where escalating to human support comes in.
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Herman Schutte
Founder