Personalize your welcome messages
You can now personalize your welcome message using a template tag:
{{ first_name | there }}
The tag consists of 2 parts, a identity property, and a fallback. In this example, if the visitor has not been identified, the fallback "there" will be used.
To identify your visitors, just add the following code snippet to your site once you're visitor has logged in:
(_sitespeak = window._sitespeak || []).push(['onReady', onSiteSpeakReady]);
function onSiteSpeakReady() {
sitespeak.identify('123456abcdef', {
'first_name': 'Herman',
'email': 'herman@sitespeak.ai'
});
}
This is the first step in some exciting customization options coming soon to SiteSpeakAI to make your chatbots even more personable.
From the blog

Fine-tuning your custom ChatGPT chatbot
Finetuning your custom chatbot is a crucial step in ensuring that it can answer your visitors questions correctly and with the best possible information.

Herman Schutte
Founder

ChatGPT 3.5 vs ChatGPT 4 for customer support
Now that the latest version of ChatGPT 4 has been released, users of SiteSpeakAI can use the latest model for their customer support automation. I've put ChatGPT 3.5 and ChatGPT 4 to the test with some customer support questions to see how they compare.

Herman Schutte
Founder