The Inbox has been completely revamped to make it easier to keep track of new conversations and those that still need to be dealt with. When a user escalates a question or requests support from a human agent, you'll recieve an email notification.
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You can now train your AI chatbot on documents stored in SharePoint. Connect your Microsoft account, browse your SharePoint sites and document libraries, and select files to use as training sources. How it works
Your AI chatbot can now check availability and book appointments directly through Calendly. Visitors can browse open time slots and complete a booking without leaving the chat. How it works
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