Changelog

There's a new Editor role available that can be assigned to members of your team to allow them to update and correct answers from your chatbot. To assign this role to a team member, go to Profile -> Team and select the team member you would like to edit. Then change their role to Editor.

You can now include your visitor information in the context used by your chatbot to respond to their queries. This makes it easy to provide up to date information related to order status and more. To get started, check out our help article here: https://sitespeak.ai/help-center/advanced/identifying-your-users-and-customizing-responses

You can now view and export all leads captured by your chatbot if you're using the Lead capture or Escalation feature for your chatbot. If you're using custom field data for your Lead capture form, you'll also see these fields included in your export.

You can now capture leads easily with your SiteSpeakAI chatbot by enabling the Lead Capture feature under Settings -> Leads Once enabled, your chatbot will require your visitors to complete their name, email and more before they start to chat.

Want to try Gemini 1.5 Pro from Google Deepmind for your customer support bot? Now you can with SiteSpeakAI. If you're a Startup, Pro or Business plan subscriber, this model is now available for you to use to respond to your visitor queries.

You can now easily add your SiteSpeakAI customer support chatbot to Telegram to respond to questions about your business, products and more. Add your chatbot to your existing Telegram groups and have your group members get the information they need from your custom trained chatbot.

OCR support is now enabled by default for all PDF uploads used to train your chatbot. This means more information and more accurate responses to your visitor questions when your chatbot is using information from a PDF to respond. Even when the PDF contains graphs and tables 🤯 Get started with your own custom trained gpt chatbot 👉 https://sitespeak.ai

OpenAI just dropped their latest AI model, GPT-4o mini 🥳 We've made it available for all users on all plans (including free) and it will also be the default model for new chatbots created going forward.

Do you have content, documents, knowledge base items that are behind a login or protected by a username and password that you would like to use to train your chatbot to be able to assist your visitors? You can now use the Advanced Options section when adding website pages or direct links to specify log in information for the SiteSpeakAI crawler to use when training your chatbot on your content.

Having a smart AI chatbot that's trained on thousands or hundreds of thousands of sources of information (yes we have customers with that much data 😜), means your chatbot will most likely be able to answer any question your visitor asks. The problem comes when lots of the sources have very similar information. The initial matching we do to find the correct source to use to answer the users question might not always be the best one. To improve the accuracy of your chatbot, you can now enable Reranking for your chatbot under Settings -> Advanced Settings -> Enable Reranking.