Train and brand

AI Training Train on your data Customization Match your brand White-label for agencies Resell under your own brand Languages 95+ languages

Act and measure

Inbox & Live Chat Human handoff API & Tools Connect live data Lead Capture Grow your list Analytics Track performance

SaaS Scale support, cut churn Ecommerce Boost sales with 24/7 help Healthcare Secure, reliable patient support Education Support every student anytime Manufacturing Answer specs, capture RFQs Finance Compliant client support Travel & Tourism Convert browsers to bookings

Service Businesses Capture leads 24/7 Veterinary 24/7 pet owner support Law Firms Qualify leads, save hours Showit & Photography Book more clients 24/7 Internal Knowledge Base AI-powered team wiki

Templates Agencies Pricing Integrations

Start for free Log in

Changelog

New features and improvements in SiteSpeakAI, newest first.

Follow @sitespeakai for updates

Sep 30, 2025

New

Claude Sonnet 4.5 support and new notice message feature

Anthropic released the latest version of Claude Sonnet 4.5 yesterday. Today, it's available in SiteSpeakAI for you to use with your customer service chatbots. This model excels in technical and code related responses and is especially good with technical documentation. To get started using Claude Sonnet 4.5 with your SiteSpeakAI chatbot, select your chatbot and go to Configuration -> Settings -> AI Model. Then select the new model from the dropdown.

Sep 26, 2025

New

Add a footer message to your chatbot for notices

You can now add a footer message to your chatbot to display a notice or link to your privacy policy that will be visible to all your visitors while they are chatting with your AI agent or chatbot. To set a footer message for your chatbot, go to Configuration -> Appearance and add your message in the Footer Message section. You can use markdown to format your message and add link(s).

Sep 17, 2025

New Improved

Auto updating sitemaps and YouTube channel indexing

Two big updates and a small improvement shipped today! The first is auto-updating sitemaps that allows you to add your website's sitemap.xml as a source, and SiteSpeakAI will automatically check your sitemap for updates daily and then add and train your chatbot on any new pages found. This makes it incredibly easy to have your chatbot stay up to date with any new features and information added to your site and allows your AI chatbot agent to always assist your visitors with the latest information about your products and services.

Sep 16, 2025

Improved

Visitor contact details in your chatbot Inbox

You can now see all your visitor contact details in your chatbot's Inbox by opening the sidebar. If you're using the upfront lead capture, escalation or Capture Lead actions, all information captured for your visitors will be displayed in the sidebar where you can easily access it.

Sep 11, 2025

New

Search conversations in your chatbot's inbox

You can now search conversations in your chatbot's inbox using the newly added search functionality. To get started, go to your chatbot's Inbox and enter your search term in the Search field at the top of the Inbox sidebar. All conversations (Open and Closed) that contain this search term will then be displayed.

Sep 4, 2025

Improved

Better team onboarding and multiple escalation emails

Adding and inviting new members to your team in SiteSpeakAI has been possible for a while. The process however, was not perfect and involved having your team members verify their emails and go through the normal onboarding flow before they could switch to your team. This has now been greatly improved. Once you've invited a team member, they will receive a simplified email with only one option Accept Invite.

Sep 2, 2025

New

Display images and videos inline in your chatbot

You can now display images and videos inline in your chatbot's messages to your visitors. This means if the content you used for training contains links to images, videos (including YouTube and Vimeo) your chatbot will now display those inline so your visitors can view the media without having to leave your website or close the chat. To enable this for your chatbot, go to: Configuration -> Settings and make sure the Enable Media In Messages option is turned on.

Sep 1, 2025

New

Chatbot stays open between page loads

Another small update today that adds persistence to the chatbot between page loads. This means if your visitors opened the chatbot on one page of your site, and starts browsing your website, the chatbot will remain open for them to continue their conversation with your AI assistant until they close the chatbot window. Want to add a persistent AI assistant to your website? Get started for free at SiteSpeakAI today.

Aug 27, 2025

New

New Select field type for Lead Capture forms

A small update today to add a new "Select" field type for Lead Capture forms. This means you can add a dropdown form element with options for your visitors to choose from to your Lead Capture forms. This includes the up front form as well as any lead capture forms added through actions. To configure your up front lead capture forms, go to Configuration -> Settings -> Leads and enable lead capture.

Aug 20, 2025

New

Add Firecrawl Search to your Customer Service Agent

Want to enable live search for your customer service agent? You can now do just that with the new Firecrawl Search action. Add and configure this action for your chatbot to allow it to lookup the latest and most relevant information for your visitors queries from the web. Combine this with other actions and knowledge base training to create the ultimate customer service agent that can answer all your visitor questions.

Ready to automate your customer service with AI?

Join 1,000+ businesses across SaaS, e‑commerce, and agencies automating their customer service and other tasks with a custom-trained AI agent.

Create my AI agent See how it works

No credit card required