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The best LiveChat alternative for AI answers at a flat price

Looking for a LiveChat alternative? LiveChat charges per user and caps AI resolutions. SiteSpeakAI is one price for the whole team, with 1,000 message credits from $29/month.

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1 feature LiveChat does not have. See the full comparison

At a glance

LiveChat is $19 per user a month billed yearly ($25 billed monthly), and its Essential plan includes 10 AI resolutions a month. Each extra 50 resolutions cost $49.50. SiteSpeakAI is one price for the whole team: Starter is $29 a month with 1,000 message credits, and Pro is $79 a month with 3,000 credits, team members and human handoff.

SiteSpeak

From $29/month

LiveChat

From $19/user/month billed yearly ($25 monthly)

The best LiveChat alternatives, ranked

The best LiveChat alternatives are SiteSpeakAI, Crisp, Zendesk, Intercom and Tidio. We compared them on price, live chat, human handoff, and AI model choice.

  1. 1

    SiteSpeakAI

    Best overall

    Free plan, built-in live chat and human handoff, model choice across OpenAI, Anthropic, Google, and xAI, plus free sentiment analysis and the ability to connect your own API or database. From $29/mo.

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  2. 2

    Crisp

    A multichannel shared inbox priced per workspace. You need the $95/mo Essentials plan for the AI chatbot, and Plus at $295/mo for the AI-first support suite.

  3. 3

    Zendesk

    An enterprise helpdesk priced per agent, so the cost grows with your team. Seats start at $55/agent/mo. The Copilot AI add-on costs $50/agent/mo more and needs Professional at $115/agent/mo or higher.

  4. 4

    Intercom

    Full customer-support suite with Fin AI, billed per seat so costs climb with team size. From $29/seat/mo plus $0.99 per Fin outcome.

  5. 5

    Tidio

    Popular live chat widget with the Lyro AI agent. Lyro is sold in monthly conversation packs, from $32.50/mo for 50 conversations, on top of plans from $24.17/mo.

Pricing and features as of November 2026. Compare all alternatives →

Why people look for LiveChat alternatives

LiveChat is a mature live chat product with an AI Agent in every plan. Teams that want the AI to answer most chats run into two limits: the price per user and the cap on AI resolutions.

Per-user pricing grows with your team

LiveChat Essential is $19 per user a month billed yearly, so five people cost $95 a month. On Growth, the same five cost $395 a month. SiteSpeakAI Pro is $79 a month for the whole team.

AI resolutions are capped

Essential includes 10 AI resolutions a month and Growth includes 200. Each extra 50 cost $49.50. SiteSpeakAI Starter includes 1,000 message credits a month, and one AI reply uses one credit on the basic models.

Trained on your content, with your choice of model

SiteSpeakAI trains on your website, docs, PDFs, CSVs and APIs, re-syncs them on a schedule, and lets you choose models from OpenAI, Anthropic, Google and xAI.

SiteSpeakAI vs LiveChat

Compare features and see why SiteSpeakAI is the better choice

Feature LiveChat
Free Plan Yes No 14-day trial, no card
Pricing From $29/month From $19/user/month billed yearly ($25 monthly)
AI Models OpenAI, Anthropic, Google, xAI Built-in AI Agent (model not named)
Chat Inbox Yes Detailed Yes
Live Chat Yes Yes
Escalate to Human Yes Yes
Analytics Yes Detailed (Free) Yes Agent reports from $79/user/month
Chat Insights Yes Chat topics (from $79/user/month)
Sentiment Analysis Yes Free Unconfirmed
API Access Yes Yes 10,000 calls/month on Essential
Attach Files to Messages Yes Yes
Auto Sync Training Sources Yes Unconfirmed
Speech Recognition & TTS Yes Unconfirmed
Team Collaboration Yes From $79/month Yes Per-user pricing
Page Context Awareness Yes Unconfirmed
Priority Support Yes From $79/month Dedicated team on Enterprise

Last updated November 11, 2026

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How to switch from LiveChat to SiteSpeakAI

A simple step-by-step guide to migrate without losing conversations.

  1. 01

    Export your canned responses and help content

    Pull your LiveChat canned responses and list the help-center pages your AI Agent answers from.

  2. 02

    Create your SiteSpeakAI chatbot

    Sign up for SiteSpeakAI, create a chatbot, and paste your website URL as the first training source. The crawler indexes every reachable page automatically.

  3. 03

    Add supplementary sources

    Upload PDFs, CSVs or internal docs your team answers from. Connect your order-lookup or account API if the chatbot should fetch live data.

  4. 04

    Match your brand and tone

    Customize the widget colors, avatar, and welcome message to match your LiveChat branding. Set the bot persona and fallback message for unknowns.

  5. 05

    Swap the embed code on your site

    Replace the LiveChat script with the single-line SiteSpeakAI embed. AI chat, live chat, and the inbox all activate from the one snippet.

  6. 06

    Cancel LiveChat

    Once your team is comfortable in the new inbox, cancel LiveChat.

One price for the whole team

LiveChat bills every user who answers chats: $19 a month on Essential and $79 on Growth, billed yearly. Five people on Growth cost $395 a month. SiteSpeakAI Pro is $79 a month for the team, with team members, human handoff and priority support included. Adding a teammate does not change the bill.

Will Guthrie

Will Guthrie

Digital Marketing Manager

The platform is very intuitive to set up and use. I was able to train the chatbot directly from our site maps with ease. After creating a test page and sharing it with leadership, customer service, sales, and marketing, the reaction was unanimous, everyone was impressed!

Room for the AI to answer

LiveChat Essential includes 10 AI resolutions a month, and each extra 50 cost $49.50. Growth includes 200. SiteSpeakAI Starter includes 1,000 message credits a month and Pro includes 3,000. One AI reply uses one credit on the basic models, so the AI can answer far more than ten chats a month.

Marty Englander

Marty Englander

Marketer

I think SiteSpeak is a super easy and extremely powerful tool to start installing into your website.

Trained on your content, with your choice of model

SiteSpeakAI trains on your website, docs, PDFs, CSVs and APIs, and re-syncs your sources on a schedule, so answers stay current when your pages change. You choose the model: OpenAI, Anthropic, Google or xAI. When the AI cannot answer, it can collect the visitor's details or, on Pro and higher, hand the chat to your team.

Dave Strand

Dave Strand

Founder

I stumbled across SiteSpeak AI while having a chat with my ChatGPT. I am absolutely gobsmacked at how good it is and how easy it has been to setup. Any concerns I had have disappeared and this certainly is the way forward. I will be using SiteSpeak AI on all my websites now.

See it on your own site before you switch

Paste your website and chat with an agent trained on your own pages. Compare the answers with LiveChat yourself.

Your AI agent

Can I switch without losing our help articles?

Yes. Paste your help center URL and I learn every article. Nothing to export.

And can a person take over a chat?

Yes. Your team gets the chat in the inbox and can reply live.

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Frequently asked questions

If your question is not here, ask the chat on this page.

SiteSpeakAI is a strong LiveChat alternative when you want the AI to answer most chats at one flat price. It includes AI chat, live chat, an inbox and lead capture from $29 a month, and team members and human handoff from $79 a month, with no charge per user.

LiveChat is $19 per user a month on Essential and $79 per user on Growth, billed yearly ($25 and $99 billed monthly). Essential includes 10 AI resolutions a month, and extra resolutions cost $49.50 per 50. SiteSpeakAI is $29 a month on Starter and $79 a month on Pro, whatever the team size, with 1,000 and 3,000 message credits a month.

Yes. Every LiveChat plan includes an AI Agent: 1 agent and 10 AI resolutions a month on Essential, 10 agents and 200 resolutions on Growth. A resolution is a chat the AI solves on its own. SiteSpeakAI counts message credits instead, and every plan includes them.

Yes. SiteSpeakAI has a chat inbox and real-time live chat on every plan. Visitors start with the AI, and on Pro and higher the AI can hand the chat to your team, who reply from the inbox.

Most teams switch in under an hour. Add your website URL and help articles as training sources, set up the widget, replace the LiveChat embed with the SiteSpeakAI snippet, and cancel LiveChat when your team is ready.

Why teams look for a LiveChat alternative

LiveChat has been a live chat staple for over a decade. It is stable, well integrated and well supported, and every plan now includes an AI Agent. Two things push AI-first teams to look elsewhere: LiveChat bills per user, and it caps how many chats the AI may resolve.

What the per-user price means

As of November 2026, LiveChat Essential is $19 per user a month billed yearly ($25 billed monthly) and Growth is $79 per user ($99 billed monthly). A five-person team pays $95 a month on Essential or $395 a month on Growth, billed yearly. SiteSpeakAI is $29 a month on Starter and $79 a month on Pro, and the price stays the same when you add a teammate.

AI resolutions against message credits

LiveChat counts AI resolutions: a chat the AI solves without a human. Essential includes 10 a month, Growth includes 200, and each extra 50 cost $49.50. SiteSpeakAI counts message credits. Starter includes 1,000 a month and Pro includes 3,000, and one AI reply uses one credit on the basic models. A chat with several questions uses several credits, so compare the numbers against your own chat volume.

Where LiveChat is the better fit

If most of your chats need a person and you want detailed agent reports, LiveChat does that well. If you want the AI to answer most questions from your own content, with a person stepping in only when needed, SiteSpeakAI costs less and lets you choose the AI model.

LiveChat prices and plan limits are from livechat.com/pricing, checked on 11 November 2026.

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