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Integrations > WhatsApp

WhatsApp Integration

Connect your AI chatbot to WhatsApp Business to automatically respond to customer messages 24/7.

Integrate SiteSpeakAI with WhatsApp Business to offer convenient and direct customer support through the world's most popular messaging app, making interactions personal and efficient.

About WhatsApp Business API

WhatsApp Business API allows medium and large businesses to communicate with customers at scale. With over 2 billion users worldwide, WhatsApp provides a familiar and trusted platform for customer conversations. The API enables automated messaging, quick replies, and seamless integration with your existing tools.

SiteSpeakAI Advantage with WhatsApp

Adding SiteSpeakAI to WhatsApp transforms customer interactions by enabling AI-powered responses to inquiries and support requests around the clock. Your chatbot learns from your website, documentation, and knowledge base to provide accurate, contextual answers. This integration allows businesses to handle a higher volume of queries while maintaining personalized service - without increasing staff workload.

Key Features

24/7 Automated Responses

Your AI chatbot responds instantly to customer messages any time of day or night.

Trained on Your Content

The chatbot learns from your website and docs to give accurate, brand-consistent answers.

Secure & Verified

Uses official WhatsApp Business API with webhook signature verification.

Conversation History

All WhatsApp conversations appear in your SiteSpeakAI inbox for review and follow-up.

How It Works

  1. 1

    Create Meta Developer App

    Set up a Meta Developer account and create an app with WhatsApp Business API.

  2. 2

    Get API Credentials

    Generate a permanent access token and note your Phone Number ID and App Secret.

  3. 3

    Connect in SiteSpeakAI

    Enter your credentials in Deploy & Install > WhatsApp to get your webhook URL.

  4. 4

    Configure Webhook

    Add the webhook URL and verify token to your Meta app and subscribe to messages.

Get Started with WhatsApp No credit card required

Use Cases

Customer Support

Answer common questions about products, services, orders, and policies automatically.

Lead Qualification

Engage potential customers, answer their questions, and capture contact information.

Appointment Booking

Help customers find availability and book appointments through natural conversation.

Order Updates

Provide instant answers about order status, shipping, and delivery information.

Frequently Asked Questions

Yes, you need a phone number that is not already registered with WhatsApp or WhatsApp Business. This can be a new number or a landline that can receive SMS or voice calls for verification.

Meta charges per conversation (not per message). The first 1,000 conversations per month are free. After that, pricing varies by country. See Meta's pricing page for details.

WhatsApp integration is available on Pro Plus and Business plans.

Currently, all responses are automated through your AI chatbot. Manual responses require using WhatsApp Business directly.

The current integration supports text messages only. Image, voice, and document support is planned for a future update.

Ready to integrate SiteSpeakAI with WhatsApp?

Create a free custom GPT trained chatbot that you can add to WhatsApp that knows your business and will save you hundreds of hours in support time.

Add AI to WhatsApp No credit card required
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