The process where a chatbot seeks clarity on ambiguous user input to provide the most accurate response.
More about Disambiguation
Disambiguation is employed when a chatbot encounters user input that could be interpreted in multiple ways. Instead of making an assumption or providing an incorrect response, the chatbot asks follow-up questions or offers choices to the user to clarify their intent. For example, if a user says "Show me Apple", the chatbot might ask, "Are you referring to the fruit or the tech company?" to disambiguate the request.
This process ensures more accurate interactions and reduces the likelihood of misunderstandings between the user and the chatbot.
