Back to AI Chatbot Terms

What is Slot Filling in the context of chatbots?

A technique used in conversational AI to gather specific pieces of information from the user.

More about Slot Filling:

Slot Filling is a method employed by chatbots to collect necessary data from users during a conversation. Think of slots as placeholders for specific pieces of information the chatbot requires to perform a task. For instance, if a user wants to book a flight, the chatbot may need to fill slots for the departure city, destination, departure date, and return date.

If the user doesn't provide all the required details in their initial request, the chatbot uses slot filling to ask follow-up questions until all the needed slots are filled.

Frequently Asked Questions

Why is Slot Filling important in conversational AI?

Slot Filling ensures that chatbots gather all the essential data to process user requests or complete tasks efficiently. It aids in making conversations more goal-directed and reduces the chances of misunderstandings or incomplete actions.

How do chatbots determine which slots to fill?

Chatbots typically have predefined intents and associated slots based on the task they are designed to perform. When a user triggers a specific intent, the chatbot checks which associated slots are already filled and which ones still need data.

Ready to automate your customer support with AI?

Join over 150+ businesses, websites and startups automating their customer support with a custom trained GPT chatbot.