Enhanced customer support with Claude 3.5 Sonnet from Anthropic
New model alert! You can now set your Custom GPT support chatbot to use the latest Claude 3.5 Sonnet model from Anthropic. This model is available to all Pro and Business level users at no additional cost.
To enable this new model for your chatbot, head over to Settings -> Basic Settings -> AI Model and select the model you would like to use for your chatbot.
Just a word of warning, Claude 3.5 Sonnet is much friendlier than GPT-4 for example, so you might want to adjust that with your base prompt π
From the blog
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IT Help Desk Automation with SiteSpeakAI
In a world thatβs constantly evolving, having a robust IT help desk is no longer a choice but a necessity for businesses. But, how can you ensure that your help desk is able to respond to queries swiftly and accurately? The answer lies in automation, and one tool that is making waves in this domain is SiteSpeakAI.
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Founder
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Handling Unresolved Support Tickets: Escalating To Human Agents
As amazing and helpful as your ChatGPT powered custom chatbot might be, sometimes your customers or visitors still need a human touch. That's where escalating to human support comes in.
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Herman Schutte
Founder