New features and improvements in SiteSpeakAI, newest first.
Managing client chatbots from your agency dashboard just got a lot easier. You can now view, create, and manage chatbots for any client without leaving the agency page. Expandable Client Rows
Two new auto-sync features that keep your training data up to date without manual intervention. Auto-sync SharePoint site pages
Two additions to the white-label agency platform: client user logins and per-client usage limits. Client user logins
This update brings several improvements to how you train your chatbot, manage visitor privacy, and handle escalation notifications. SharePoint: auto-sync libraries and index site pages
You can now customize and translate the escalation notification emails sent to your team. This update brings full localization support to email
You can now respond to visitors in real-time directly from your Inbox. When a visitor escalates to human support, simply open their conversation and start
We've made some improvements to the escalation notifications that are sent when one of your visitors require assistance. You can now choose to have multiple emails set as notification destinations, and have those emails be notified round robin. This makes it easy to ensure your team is not overwhelmed with notifications. If your team is using Slack for communication, you can also have these notifications sent to a Slack channel.
We've improved the localization coverage of the SiteSpeakAI chatbots to include all of the labels and fields present in the chatbot. This means you can now have your chatbot show in multiple languages depending on the browser language (or site language) of your visitors.
Various fixes and improvements to the Telegram chatbot integration, YouTube channel support and BookStack integration. For Telegram, the chatbot will now correctly keep the conversation history so you can see all conversations your Telegram users have had with your AI customer service agent.
Support for localization in SiteSpeakAI customer service chatbots has been greatly improved with the latest update. You can now add multiple languages to your chatbot to ensure all labels, messages and text is displayed in your visitors preferred language. To get started with localization for your AI customer service chatbot, go to Configuration -> Settings -> Localization. You will see a new option where you can Add Language.
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