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Changelog

New features and improvements in SiteSpeakAI, newest first.

Follow @sitespeakai for updates

Feb 11, 2026

New

MCP Server: Expose Your Knowledge Base to AI Agents

Your SiteSpeakAI chatbot can now act as an MCP (Model Context Protocol) server, giving AI agents direct access to your trained knowledge base. AI agents are becoming the primary way people discover and interact with information. When a developer asks Cursor about your API, a user asks Claude about your product, or an OpenClaw agent tries to find information about your services, those agents need a reliable source of truth. Your MCP server provides exactly that.

Feb 9, 2026

New

Bring Your Own API Keys (BYOK)

You can now use your own OpenAI or Anthropic API keys with SiteSpeakAI. When your own keys are active, messages don't count against your monthly credit allowance, giving you effectively unlimited messages. How it works

Feb 8, 2026

New

Webhook Escalation Notifications

You can now send escalation data to any URL via webhook when a visitor requests human support. This makes it easy to connect escalations to tools like Zapier, Make, or your own CRM - without relying on email or Slack alone. How it works

Feb 4, 2026

New

WhatsApp Business Integration

You can now connect your AI chatbot to WhatsApp Business, allowing customers to message your business on WhatsApp and receive instant, AI-powered responses 24/7. This integration uses the official WhatsApp Business API to receive messages, process them through your trained chatbot, and send responses - all automatically.

Jan 27, 2026

New

Page URL Filtering & IP Address Blocking

Two new security and visibility controls are now available in your chatbot settings. Page URL Filtering

Jan 23, 2026

New

Identity Verification: Secure User Identification for Personalized Chatbot Experiences

You can now securely identify logged-in users from your website to personalize their chat experience and link conversations to their accounts. This update introduces JWT-based identity verification, ensuring that user data passed to your chatbot cannot be spoofed or tampered with. Basic User Identification

Jan 9, 2026

New

HubSpot Integration

You can now integrate your SiteSpeakAI customer service agent with HubSpot to automatically add your leads, contacts and visitor information captured by your support chatbot to your CRM. This makes it easy to keep all your contacts insync and up to date. To enable this feature, go to Configuration -> Settings -> Integrations for your chatbot and click on the Connect button in the HubSpot integration card.

Jan 8, 2026

New Improved

Slack escalation notifications and support GPT 5.2

We've made some improvements to the escalation notifications that are sent when one of your visitors require assistance. You can now choose to have multiple emails set as notification destinations, and have those emails be notified round robin. This makes it easy to ensure your team is not overwhelmed with notifications. If your team is using Slack for communication, you can also have these notifications sent to a Slack channel.

Nov 14, 2025

New

GPT 5.1 Now available in SiteSpeakAI

OpenAI released the latest version of GPT 5, the better thinking, warmer and more adaptable GPT 5.1 this week. You can now use this latest model in SiteSpeakAI to improve your customer service chatbot's responses and help your visitors and customers find the answers to their frequently asked questions even faster.

Oct 21, 2025

New

Limiting the number of messages a visitor can send to prevent abuse

You can now set a message rate limit for your AI customer service chatbot that will prevent visitors from abusing your chatbot and using up all your message credits. To enable this new feature for your chatbot, go to Configuration -> Settings -> Advanced and enable the Rate Limiting option. You can also set the number of messages you want a visitor to be able to send per 5 minute rolling window and the message that your visitors will see once the rate limit is hit.

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