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SiteSpeakAI supports full multi-language localization, allowing you to customize all labels, messages, and text displayed in your chatbot for each language your visitors use.

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Accessing Localization Settings

1

Go to Configuration

In your chatbot dashboard, click Configuration in the sidebar.
2

Select Settings

Click on the Settings tab.
3

Go to Localization tab

Navigate to the Localization tab.
Localization settings

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Enabled Languages

Add multiple languages to support visitors from different regions. Your chatbot will display all labels and messages in the visitor’s preferred language.

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Language Detection

Choose how your chatbot determines which language to display:
  • Auto-detect language: Automatically detects the visitor’s language from their browser or page settings
  • Specific language: Force the chatbot to always display in a particular language

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Adding a New Language

1

Click Add Language

In the Enabled Languages section, click the + Add Language button.
2

Enter language details

Specify the language code (e.g., fr for French, de for German) and language name.
3

Click Add

Click the Add button to add the new language.

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Setting a Default Language

One language is marked as Default. This is used when:
  • The visitor’s language cannot be detected
  • The visitor’s language hasn’t been configured in your chatbot

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Translations

Customize all text displayed in your chatbot for each language. This ensures a fully localized experience for your visitors.

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Customizable Fields

The Translations section lets you customize: General
  • Agent Name
  • Placeholder Message (input field text)
  • Welcome Messages
  • Footer Text
Lead Capture
  • Form title and description
  • Field labels (Name, Email, Phone, etc.)
  • Submit button text
Escalation
  • Escalation request messages
  • Confirmation messages
  • Unavailable messages
Email Notifications
  • Email subject line
  • Greeting and introduction message
  • Contact information labels (Name, Email, Phone, Internal User ID)
  • Last question label
  • Button text, footer, sign off, and sender name
Feedback
  • Feedback prompts
  • Thank you messages
Errors & System
  • Error messages
  • Rate limit messages
  • Loading states

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Editing Translations

1

Select a language

In the Translations section, click on the language tab you want to edit (e.g., English, French).
2

Update the text fields

Modify any of the text fields. Each field has a Reset button to restore the default text.
3

Save your changes

Click the Save button to store your translations.
You can add as many languages as you need. Each language gets its own complete set of customizable text fields.

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Email Notification Localization

Escalation notification emails sent to your team can also be localized. These emails are sent in your chatbot’s default language when a visitor requests human assistance.

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Available Placeholders

Use the following placeholders in your email notification text. They will be replaced with actual values when the email is sent:
PlaceholderDescription
{{inbox_link}}Full URL to the visitor’s inbox
{{visitor_name}}Visitor’s full name (or “Unknown visitor” if not provided)
{{visitor_email}}Visitor’s email address
{{visitor_phone}}Visitor’s phone number
{{last_question}}The visitor’s last message
{{chatbot_name}}Name of the chatbot
{{app_name}}Application name (SiteSpeakAI)

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Customizable Email Fields

You can customize the following parts of the escalation email:
  • Email Subject - e.g., {{chatbot_name}}: Visitor needs human assistance
  • Greeting - e.g., Hello!
  • Introduction Message - Supports markdown links, e.g., Visit your [inbox]({{inbox_link}})
  • Last Question Label - Label shown above the visitor’s last message
  • Contact Information Labels - Labels for name, email, phone, and internal user ID
  • Button Text - The call-to-action button text
  • Footer, Sign Off, and Sender Name - Closing content of the email
The introduction message field supports markdown, so you can include links like [inbox]({{inbox_link}}) that will render as clickable links in the email.

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How It Works

Once you’ve configured multiple languages:
  1. Visitor arrives: When a visitor opens your chatbot, their browser language is detected
  2. Language matched: If you’ve configured that language, all interface text displays in their language
  3. AI responds: The AI also responds in the detected language, using your training content
  4. Fallback: If the language isn’t configured, the default language is used

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AI Language Support

Beyond interface localization, your chatbot’s AI can understand and respond in virtually any language:
  • The AI automatically detects the language of incoming messages
  • Responses are generated in the same language the visitor uses
  • For best results in specific languages, add training content in those languages

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Supported Languages

The AI supports all major languages including:
  • English, Spanish, French, German, Portuguese, Italian, Dutch
  • Chinese, Japanese, Korean
  • Arabic, Hebrew, Hindi
  • And many more…
Interface localization (labels and buttons) requires you to configure each language. AI responses work in any language automatically.

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Best Practices

  • Start with your primary language: Configure your default language completely before adding others
  • Be consistent: Use the same tone and terminology across all languages
  • Test thoroughly: Preview your chatbot in each configured language
  • Consider regional variations: Create separate entries for variants like en-US and en-GB if needed

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Last modified on January 28, 2026