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Upload documents to train your chatbot on product manuals, user guides, policies, FAQs, and any other content you have in file format. SiteSpeakAI extracts the content from your files and uses it to answer visitor questions.

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Uploading Files

1

Go to Training & Content

In your chatbot dashboard, click Training & Content in the sidebar.
2

Select Sources

Click on Sources.
3

Click Add Sources

Click the + Add Sources button.
4

Select PDF from the dropdown

Select PDF from the source type dropdown.
5

Choose your files

Click Choose files and select the files you want to upload. You can upload multiple files at once.
6

Upload Files

Click the Upload Files button to upload and start training on your documents.
PDF upload interface

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Supported File Types

From the PDF source type, you can upload:
  • PDF files (.pdf)
  • CSV files (.csv)
  • Text files (.txt)

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Best Practices

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Ensure Text is Extractable

  • PDFs should contain actual text, not just scanned images
  • Check that you can copy and paste text from your PDF before uploading
  • Scanned documents may not extract properly if they haven’t been OCR processed

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Use Descriptive File Names

  • Name your files clearly so you can identify them in your Sources list
  • This makes it easier to manage and update content later

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Keep Content Current

  • Re-upload files when the content changes
  • Delete outdated versions from your Sources to avoid confusion

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Last modified on January 28, 2026