Why Fine-Tune?
Even with good training data, your chatbot may:- Miss nuances in certain questions
- Provide outdated information
- Use the wrong tone or format
- Lack context for specific scenarios
Using Updated Answers
The Updated Answers feature lets you correct specific responses:1
Go to Training & Content
Click Training & Content in the sidebar.
2
Select Updated Answers
Click on Updated Answers.
3
Add a correction
Click Add Updated Answer.
4
Enter the question
Type the question or phrase that triggered the wrong response.
5
Provide the correct answer
Write the response you want your chatbot to give.
6
Save
Click Save to apply the correction.
Best Practices
Review Conversation Logs
Regularly check your chatbot’s conversations in the Inbox to identify:- Frequently asked questions with poor answers
- Topics where the chatbot seems confused
- Missed opportunities to provide helpful information
Be Specific
When adding updated answers:- Match the exact phrasing visitors use
- Include common variations of the question
- Provide complete, helpful responses
Test Your Changes
After fine-tuning:- Use Test Agent to verify the improvement
- Monitor real conversations to confirm it’s working
- Iterate if needed
Adjusting AI Instructions
For broader changes, update your AI instructions in Settings:- Tone: Make responses more formal or casual
- Length: Set preferred response length
- Behavior: Define how to handle certain topics
- Restrictions: Limit what the chatbot will discuss
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