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Tools & Actions extend your chatbot’s capabilities beyond answering questions from trained content. They allow your AI agent to retrieve real-time information, perform actions, and integrate with external services.

Accessing Tools & Actions

Go to Configuration → Tools & Actions in your chatbot dashboard to view and add available tools.
Tools & Actions overview

Available Tools & Actions

Scheduling & Payments

Ecommerce

Agent Features


How to Add a Tool

  1. Go to Configuration → Tools & Actions
  2. Find the tool you want to add
  3. Click the Add button
  4. Configure the required settings
  5. Click Add Action to enable it
Once added, your AI agent will automatically use the tool when appropriate based on visitor questions.

Detailed Guides


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Last modified on January 22, 2026