Accessing Settings
1
Go to Configuration
In your chatbot dashboard, click Configuration in the sidebar.
2
Select Settings
Click on the Settings tab.
Basic Settings
The Basic tab contains core configuration options for your chatbot.Agent ID
Your unique chatbot identifier. You’ll need this ID to connect to your agent using Zapier and other integrations.Default Answer
The fallback response when your agent cannot find a relevant answer in its training data. You can customize this message or reset it to the default.Default Language
Select the language your agent uses when replying. Set to Auto to automatically detect and respond in the visitor’s language.Insights Email Frequency
Choose how often you receive email summaries with your chatbot’s top answered and unanswered questions. Options include:- Daily
- Weekly
- Monthly
- Never
Enable Media In Messages
When enabled, your agent can display images and videos directly in messages. When disabled, the agent will provide a link to the media instead.Enable Feedback
Allow visitors to provide feedback on responses by selecting thumbs up or thumbs down after each message. This helps you identify which responses need improvement.Page Context Awareness
Allow the agent to understand the current page content when responding to questions. The agent will analyze the page where the chat is embedded to provide more relevant answers.Enable File Uploads
Allow visitors to upload files to the agent with their messages. Your agent can process these files and use them to answer questions.AI Model Settings
Configure the AI model powering your chatbot and customize its behavior.
Model
Select which AI model your agent uses to generate answers and perform actions. Available models include various OpenAI GPT versions and other providers.Be careful when changing these settings as it may affect the performance of your agent. Test your agent after making changes.
Instructions
Customize the behavior, tone, and personality of your agent. The default instructions define:- The agent’s role and demeanor
- How it should handle questions outside its training data
- Whether it can use general knowledge or only trained content
- How to handle attempts to change the conversation topic
- Define a specific persona or brand voice
- Include additional context about your business
- Set rules for handling specific types of questions
Model Temperature
Control the randomness of responses on a scale from 0 to 1:- 0: Most predictable and consistent responses
- 1: More creative and varied responses
Notice Settings
Display a notice message that users must accept before starting a chat. This is useful for terms and conditions, privacy notices, or other important information.
Enable Notice
Toggle this on to display a notice message before users can start chatting.Notice Message
Enter your notice message (up to 250 characters). This message supports basic markdown formatting for links and emphasis.Other Settings Tabs
The Settings section includes several other tabs with dedicated documentation:Leads
Configure lead capture forms and fields.
Escalations
Set up human handoff and support notifications.
Localization
Multi-language support and message localization.
Integrations
Connect to third-party services and platforms.
Advanced Settings
The Advanced tab contains voice features, restriction levels, rate limiting, and domain restrictions.
Voice Recognition & Text-to-Speech
Enable voice input and audio responses for your chatbot. For detailed configuration, see Voice & TTS.Restriction Level
Control how strictly your agent adheres to its training data:| Level | Behavior |
|---|---|
| Max (Default) | Agent will only answer based on the training data |
| Low | Agent will attempt to use training data, but can also use some general ChatGPT knowledge |
| None | No restrictions, agent will answer any query |
Rate Limiting
Prevent abuse by limiting the number of messages a visitor can send within a 5-minute window.- Enable Rate Limiting: Toggle to activate message limits
- Maximum Messages (per 5 minutes): Set the message cap (default: 20)
- Rate Limit Message: Customize the message shown when visitors exceed the limit
Domain Restrictions
Control where your chatbot can be loaded:- Allowed Domains: Add specific domains where your chatbot is permitted to load. Leave empty to allow all domains.
- Custom Domain: Serve your agent from your own custom domain (available on Business and Enterprise plans).
Danger Zone
Delete Agent
Permanently delete your chatbot and all its data. This removes:- All training data and sources
- Conversation history
- Captured leads
- All configuration and settings
1
Navigate to Advanced tab
Go to Configuration → Settings → Advanced.
2
Scroll to Danger Zone
Find the Danger Zone section at the bottom.
3
Click Delete Agent
Click the red Delete Agent button and confirm.
Ready to automate your customer service with AI?
Join over 1000+ businesses, websites and startups automating their customer service and other tasks with a custom trained AI agent.